Computers won't find BT home hub.

Silver-Surfer_2

esuhl wrote: »

But not your own?

I'd log in to the router's web interface (on another PC/phone or via cable) and check the wireless settings.

Make sure the SSID is broadcast (not hidden), check the encryption, and check the channels/frequencies.

When I look at that page it shows the desktop connected, however it isn't when you try and use it.

esuhl

Silver-Surfer wrote: »

When I look at that page it shows the desktop connected, however it isn't when you try and use it.

What's the IP address of the router?

Can you ping other devices on the network?

If you go to a command prompt and type the command below, a file should be created. Can you paste the output here? (By default, it will be C:\Users\<your-username>\ipconfig.txt.)

ipconfig /all > %USERPROFILE%\ipconfig.txt

Strider590

Silver-Surfer wrote: »

Hub5

Anything Apple can see it.

Three Windows machines cannot Windows 7 and 8.

One Windows 8 can see it.

Turn all the Apple devices off, turn on the oldest PC, cut power to router for 5 mins.

Also change the SSIDs in config so that the 2.4Ghz range is different to the 5Ghz range and set the devices to connect to the 2.4Ghz. The Homohub 5 has known issues with 5Ghz WiFi.

Additional, go into the router config and check the DCHP settings to make sure you have enough IP addresses available for all your devices and set the lease time to 12 hours (so that devices don't clog up the DHCP pool for days on end).

paddyrg

Wondering if it is connected, but that there's another problem with some malware blocking the connection on the PC?

Silver-Surfer_2

Strider590 wrote: »

Turn all the Apple devices off, turn on the oldest PC, cut power to router for 5 mins.

Also change the SSIDs in config so that the 2.4Ghz range is different to the 5Ghz range and set the devices to connect to the 2.4Ghz. The Homohub 5 has known issues with 5Ghz WiFi.

Additional, go into the router config and check the DCHP settings to make sure you have enough IP addresses available for all your devices and set the lease time to 12 hours (so that devices don't clog up the DHCP pool for days on end).

There appears to be enough addresses and the computer is listed as 2.4 but how would you set it to that frequency?

System

Hi

There are some things you can try here...

http://www.ceeandbeetee.uk

mainly just to prompt you to try/retry stuff you already have done, cept the netfix.bat.

Later version below (If in doubt please ask)

:: NetFix.bat, Copy, Paste & Save As...
:: Use a text editor (Notepad). Then edit
:: the file, EG-Remove the :: in front of
:: ::ipconfig -all >>IP.txt to make a txt
:: file called IP.txt to read thru later.
:: Run as Administrator for best outcome.
@ECHO THIS MAY HELP TO REPAIR / RECTIFY,
@ECHO VERY, SIMPLE NETWORK DIFFICULTIES.
@ECHO...................................
@ECHO THE RESULTS MAY VARY ACCORDING TO
@ECHO YOUR CONFIGURATION AND USER LEVEL.
@ECHO A RE-BOOT MUST BE DONE AFTER DOING
@ECHO SOME OF THE CHECKS OPTIONED BELOW.
@ECHO....................................
:MENU
@ECHO TYPE IN YOUR PREFERRED MENU CHOICE
@ECHO....................................
@ECHO.
@ECHO 0 - PING_LO Ping test to 127.0.0.1
@ECHO 1 - PING_MS Ping test to Microsoft
@ECHO 2 - GET_MAC Obtain MAC address(es)
@ECHO 3 - GET_IPs Lists all IP addresses
@ECHO 4 - IPvFOUR Reset to remove errors
@ECHO 5 - IP_RNEW Force/Renew IP address
@ECHO 6 - IPv_SIX Reset to remove errors
@ECHO 7 - NBTSTAT NETBIOS -Renew -Repair
@ECHO 8 - NETSTAT All Network Statistics
@ECHO 9 - SH_WLAN Display WLAN interface
@ECHO A - ARP_TAB Displays ARP IP tables
@ECHO B - NS_LKUP Shows your Name Server
@ECHO C - SYS_SUM System Summary Windows
@ECHO D - DNS_FIX Flush and Register DNS
@ECHO E - WINSOCK Reset to remove errors
@ECHO F - FINISHD Close this Command Box
@ECHO ...................................
@ECHO OFF
COLOR B1
SET /P M= Press 0-9, A-F, and then ENTER:
IF %M%==0 GOTO PING_LO
IF %M%==1 GOTO PING_MS
IF %M%==2 GOTO GET_MAC
IF %M%==3 GOTO GET_IPs
IF %M%==4 GOTO IPvFOUR
IF %M%==5 GOTO IP_RNEW
IF %M%==6 GOTO IPv_SIX
IF %M%==7 GOTO NBTSTAT
IF %M%==8 GOTO NETSTAT
IF %M%==9 GOTO SH_WLAN
IF /I %M%==A GOTO ARP_TAB
IF /I %M%==B GOTO NS_LKUP
IF /I %M%==C GOTO SYS_SUM
IF /I %M%==D GOTO DNS_FIX
IF /I %M%==E GOTO WINSOCK
IF /I %M%==F GOTO FINISHD
:PING_LO
ping LOOPBACK
GOTO MENU
:PING_MS
ping MICROSOFT.COM
GOTO MENU
:GET_MAC
getmac | more /c
:: getmac >> GetMac.txt
:: Notepad GetMac.txt
GOTO MENU
:GET_IPs
ipconfig -all | more /c
:: ipconfig -all >>IP.txt
:: Notepad IP.txt
GOTO MENU
:IPvFOUR
netsh int ipv4 reset reset.log
GOTO MENU
:IP_RNEW
ipconfig /release
ipconfig /renew
GOTO MENU
:IPv_SIX
netsh int ipv6 reset reset.log
GOTO MENU
:NBTSTAT
nbtstat -RR
GOTO MENU
:NETSTAT
netstat -e -r -s | more /c
:: netstat -e -r -s >> NetStat.txt
:: Notepad NetStat.txt
GOTO MENU
:SH_WLAN
netsh wlan show drivers | more /c
netsh wlan show interfaces | more /c
GOTO MENU
:ARP_TAB
arp /a
GOTO MENU
:NS_LKUP
nslookup /ns
GOTO MENU
:SYS_SUM
msinfo32
GOTO MENU
:DNS_FIX
ipconfig /flushdns
ipconfig /registerdns
GOTO MENU
:WINSOCK
netsh winsock reset catalog
GOTO MENU
:FINISHD
EXIT

Norman_Castle

I had the same problem a few years ago but cannot remember how I solved it. From memory It wasn't a router or hardware fault. There was a pc connection setting which needed either changing or deleting to renew itself.

Options. https://www.google.co.uk/?client=firefox-b#q=pc+wifi+connected+but+not+working&gfe_rd=cr

outofworksch

Which hub is it and have you tried a factory reset of the hub?

Strider590

Silver-Surfer wrote: »

There appears to be enough addresses and the computer is listed as 2.4 but how would you set it to that frequency?

The hub is dual band, both 2.4Ghz and 5Ghz, in thr router settings both are set for the same SSID as standard. Some devices simply don't like the newer 5Ghz band and having both as the same SSID can cause issues.

GunJack

Strider590 wrote: »

The hub is dual band, both 2.4Ghz and 5Ghz, in thr router settings both are set for the same SSID as standard. Some devices simply don't like the newer 5Ghz band and having both as the same SSID can cause issues.

yes, this could be a factor.... use different SSIDs for each band definitely, using the same one for both bands will confuse devices trying to connect to them, especially if the router allows different network keys for each SSID..