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Computers won't find BT home hub.

Silver-Surfer_2
Silver-Surfer_2 Posts: 1,849 Forumite
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in Techie Stuff
All the other devices are connected but none of the computers can find the home hub on wifi.

They can detect all the neighbours but not ours. BT say it's not a problem with the hub despite the fact the latest drivers have been installed by plugging into the hub.

Any suggestions other than a new ISP?
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Comments

  • agrinnall
    agrinnall Posts: 23,344 Forumite
    10,000 Posts Combo Breaker
    Do the computers use the same wifi band as the Home Hub? It seems unlikely that they wouldn't but if they are very old it's possible.
  • Silver-Surfer_2
    Silver-Surfer_2 Posts: 1,849 Forumite
    1,000 Posts Combo Breaker
    agrinnall wrote: »
    Do the computers use the same wifi band as the Home Hub? It seems unlikely that they wouldn't but if they are very old it's possible.

    There were all working fine until yesterday and aren't very old.
  • Browntoa
    Browntoa Posts: 49,619 Forumite
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    Roll back to an earlier Windows restore point when it worked , may de a dodgy update
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  • Silver-Surfer_2
    Silver-Surfer_2 Posts: 1,849 Forumite
    1,000 Posts Combo Breaker
    Browntoa wrote: »
    Roll back to an earlier Windows restore point when it worked , may de a dodgy update

    Already tried that it's not working.
  • kwikbreaks
    kwikbreaks Posts: 9,187 Forumite
    Have you made 100% sure that the hub WiFi is turned on and broadcasting the SSID?
    Checked the WiFi light(assuming it has one) is on?
    Tried rebooting the hub?

    If none of your devices is seeing the WiFi from it and they were yesterday the only sensible conclusion is that the issue lies with the hub. If you've done all those things and it still isn't showing then despite what their rep says it must be broken - call again and ask for higher level support if you still get the same response.
  • Silver-Surfer_2
    Silver-Surfer_2 Posts: 1,849 Forumite
    1,000 Posts Combo Breaker
    kwikbreaks wrote: »
    Have you made 100% sure that the hub WiFi is turned on and broadcasting the SSID?
    Checked the WiFi light(assuming it has one) is on?
    Tried rebooting the hub?

    If none of your devices is seeing the WiFi from it and they were yesterday the only sensible conclusion is that the issue lies with the hub. If you've done all those things and it still isn't showing then despite what their rep says it must be broken - call again and ask for higher level support if you still get the same response.


    Yeah tried all that thanks.
  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
    Eighth Anniversary 10,000 Posts Debt-free and Proud!
    Can you borrow a smart phone/tablet (from a relative/friend), and check if one of those can "see" the hub?
  • Silver-Surfer_2
    Silver-Surfer_2 Posts: 1,849 Forumite
    1,000 Posts Combo Breaker
    Bedsit_Bob wrote: »
    Can you borrow a smart phone/tablet (from a relative/friend), and check if one of those can "see" the hub?


    I don't see what good that will do when it can be used with phones and tablets.
  • Tigsteroonie
    Tigsteroonie Posts: 24,954 Forumite
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    Are there any common factors, eg. android phones can see hub, iphone/ipad can see hub, windoze pc's (what version) cannot see hub? Can you give more specifics, also is this a hub5 or hub4?
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  • Silver-Surfer_2
    Silver-Surfer_2 Posts: 1,849 Forumite
    1,000 Posts Combo Breaker
    Tigsteroonie wrote: »
    Are there any common factors, eg. android phones can see hub, iphone/ipad can see hub, windoze pc's (what version) cannot see hub? Can you give more specifics, also is this a hub5 or hub4?


    Hub5

    Anything Apple can see it.

    Three Windows machines cannot Windows 7 and 8.

    One Windows 8 can see it.
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