Ebay Setting buyer requirements to avoid "dodgy" buyers

Pierre_De_Grenoble

eBays seller requirements seem to be set up to allow as many dodgy buyers through the net as possible. They are there to look like they care about seller safety


All you can do is deal with this and move on.


There's always the chance that the item has proved to be faulty after you sent it, but if you believe it isn't then you must insist the buyer start a SNAD case and pay to get it returned to you before you refund.( so that depends on the value etc etc)


sadly you are in a no win situation with ebay. you can only deal with it in a way to not add a defect to your account

Uglymug

In the space of an hour the buyer sent me about 10 messages, threatening me with all sorts if I did not refund him immediately.
Now everything's been quite for nearly 5 hours, perhaps he's given up.

theonlywayisup

Uglymug wrote: »

In the space of an hour the buyer sent me about 10 messages, threatening me with all sorts if I did not refund him immediately.
Now everything's been quite for nearly 5 hours, perhaps he's given up.

Buyers can be odd, but that doesn't negate your responsibilities as a seller. I find it best to shower the oddballs with kindness.

Brywalker

Uglymug wrote: »

In the space of an hour the buyer sent me about 10 messages, threatening me with all sorts if I did not refund him immediately.
Now everything's been quite for nearly 5 hours, perhaps he's given up.

If he does message you again, ask him to open an official Ebay 'Not as Described' request. If he's just trying his luck he won't open the case.

Don't forget to add him to your Blocked Buyer List.

molerat

theonlywayisup wrote: »

Buyers can be odd, but that doesn't negate your responsibilities as a seller. I find it best to shower the oddballs with kindness.

and then block them

shopbot

Uglymug wrote: »

So I can not set my "Buyer Requirements" to stop a buyer with 0% feedback?

I wouldn't get overly concerned about buyers with zero feedback - this includes people who don't have an account and are using guest checkout.

glentoran99

Uglymug wrote: »

So I can not set my "Buyer Requirements" to stop a buyer with 0% feedback?

No, because everyone starts at 0, even you did once

qsk

I guess the key question is how to tell genuine new buyers from scammers in another dress.
eBay allows new accounts to be created for existing customers. I don't know whether any reports associated with the existing accounts will be reflected in the new accounts.
For me, I always phone the new buyer's Paypal phone number to check if it is a genuine purchase. That does not resolve all of the problems but help to reduce the chance of unauthorised transaction by scammers.

glentoran99

qsk wrote: »

I guess the key question is how to tell genuine new buyers from scammers in another dress.
eBay allows new accounts to be created for existing customers. I don't know whether any reports associated with the existing accounts will be reflected in the new accounts.
For me, I always phone the new buyer's Paypal phone number to check if it is a genuine purchase. That does not resolve all of the problems but help to reduce the chance of unauthorised transaction by scammers.

If you phoned me for no reason I wouldn't be very happy, Doesn't it cause any issues?

martindow

glentoran99 wrote: »

If you phoned me for no reason I wouldn't be very happy, Doesn't it cause any issues?

I agree this is asking for problems - buyers wanting to back out of the sale, asking for different postage methods or for it to be delivered on a specific day.

Can you tell us how it works for you qsk and what you actually ask to 'verify' buyers?