Best BT Infinity deal for existing subscribers

mac.d

Ah thanks JJ Egan. Probably too late for that like you say. I'll just wait the few months for the ALR to end then go ahead and give Sky a try. I'd have been quite content to stay with BT, but had another issue with them regarding my bill, so more than happy to give someone else a try, although I'm not sure Sky CS will really be any better.

Sun-Is-Fun

My contract is up with bt on infinity 1 later this month. Their retention deals were rubbish, even the person whom I spoke to said as much ! Think they're more interested in getting new customers compared to keeping existing ones. Noticed talktalk were doing fibre for £5 a month for 18 months last week, but they have reduced this now (typical, as I was probably going to go with that). Will wait until a good offer from another provider comes along hopefully soon.

JJ_Egan

Personally BT did me a cheaper deal than my old deal .

heavenknowsi'm

We rang Retentions on the evening of 30 June and were kept waiting for 20 minutes. When we got through the gentleman was fed-up totally disinterested and offered us £ 1.50 reduction on our £ 60 Infinity 2 package (excluding price rises). We decided to leave BT.

k3lvc

As long standing BT customers we'd just agreed a switch to the new TalkTalk UFO service which has recently been installed in our area at £40pm vs £62.50pm with BT (infinity 2 + all calls + TV entertainment plus + sport)


Phoned BT yesterday to arrange retention of email addresses at £5pm to find BT's last ditch effort to keep us resulted in £42pm to retain current contract for 12m + latest youview box and Homehub6 (to replace the HH3 we currently have) - even waived the postage costs