eBay items warranty

hollydays

It looks a bit-erm.. Not straightforward..
I would say its a drop shipper( fAstlink services limited deliver to Nigeria they say, for example )and looks like it's owned by someone with a Nigerian name
I'd explain to ebay that this is the company ( their registered office is in fareham hants) who's vat number is showing in the listings.

I've never purchased a square deal guarentee, if you think that's what you purchased , I imagine that's more like an insurance product?

I use this freephone number 0800 358 3229 to ring eBay , or you could go through the website and get a PIN number to input

cts_casemod

hollydays wrote: »

It looks a bit-erm.. Not straightforward..
I would say its a drop shipper( fAstlink services limited deliver to Nigeria they say, for example )and looks like it's owned by someone with a Nigerian name
I'd explain to ebay that this is the company ( their registered office is in fareham hants) who's vat number is showing in the listings.

I've never purchased a square deal guarentee, if you think that's what you purchased , I imagine that's more like an insurance product?

I use this freephone number 0800 358 3229 to ring eBay , or you could go through the website and get a PIN number to input

No I haven't got the square trade warranty (first phone I ever got that developed a fault), although I have been given the option to do so when I purchased.

eBay doesn't do much after 30/45 days of purchase. I guess I'm going to try to contact him again, if not Ill have to take it as a loss.

hollydays

cts_casemod wrote: »

No I haven't got the square trade warranty (first phone I ever got that developed a fault), although I have been given the option to do so when I purchased.

eBay doesn't do much after 30/45 days of purchase. I guess I'm going to try to contact him again, if not Ill have to take it as a loss.

It's your choice but if they have falsely represented a warranty ebay will be interested..it's a free phone call.

cts_casemod

hollydays wrote: »

It's your choice but if they have falsely represented a warranty ebay will be interested..it's a free phone call.

I called them couple of days regarding an issue with a printer I bought. Dispute opened about 60 days after purchase. Toner kept falling off the pages. Nothing happened.

I managed to contact the manufacturer, so no loss, but here seems a bit more worrying.

powerful_Rogue

How did you pay? If via paypal you can file a claim within 180 days, so might be worth looking into that. Be quick though!

cts_casemod

powerful_Rogue wrote: »

How did you pay? If via paypal you can file a claim within 180 days, so might be worth looking into that. Be quick though!

Ill be checking on that now

Edit: I did in fact managed to open a dispute, although I'm only given two options: Not received or SNAD, which I've chosen explaining that the item had developed a fault...

Curious to see how this turns out...

qsk

You might get a better understanding of their business model from this case:


http://www.vatfraud.org/vat-case-studies/persue1234/


The VAT number of your seller is registered to the same virtual address as some others mentioned there.

powerful_Rogue

Make sure you highlight in your dispute the warranty offered and the fact they posed as a UK company - So you are currently unable to exercise your consumer rights etc

cts_casemod

Got this from Paypal moments ago:

We've completed our review and unfortunately are not able to decide this case in your favor.

Transaction Details
Case number: PP-xxx
Seller's name: xxx
Seller's email: @xx.com
Seller's transaction ID: xxx
Transaction date: January 2016
Transaction amount: -£99.99 GBP
Your transaction ID: 0PA98xxx6xx367
Item number:
331630816275
Item name:
Lenovo K3 NOTE 5.5" IPS Android 5.0 Smartphone Mobile Octa Core Unlocked 3G 4G

If you wish to pursue this issue, we encourage you to contact your seller directly for resolution.

That probably backs up eBay in which I have to contact the manufacturer for warranty. Since lenovo doesn't offer one outside China/India I'm at a total loss.

I'm very surprised, they didn't even ask for documentation

theonlywayisup

cts_casemod wrote: »

Got this from Paypal moments ago:



That probably backs up eBay in which I have to contact the manufacturer for warranty. Since lenovo doesn't offer one outside China/India I'm at a total loss.

I'm very surprised, they didn't even ask for documentation

Paypal disputes are for INR (item not received) or SNAD (significantly not as described). Yours was a guarantee/warranty issue and therefore not covered by the Ebay or Paypal dispute mechanisms.