Buongiorno - unapproved charges

colinthfc

Court date now fixed for 14th March at Shoreditch & Clerkenwell County Court. Will share judgement once case is dealt with

On the basis there is a CCJ recorded against them I will be forwarding it to the Phone Paid Services Authority and demand they investigate mine and all other similar complaints. If they refuse I may commenced and judicial review

Thanks to those who contacted me via the Colin B!games gmal address.

pompokko

Looks like I have also been scammed. Ive been charged since November 2016 and exactly same scenario as Elaine17 - what you wrote is the exact experience Ive had so far. Will be very interested to hear the outcome of your court proceedings colinthfc thanks for taking it that far, cant believe a company can get away with taking people's money like that!

colinthfc

I settled my claim scheduled today and have been paid back in full. There was extremely anxious to settle when they realised I was not going to back down. The full amount has been paid into my account and it must have cost them a fortune in legal fears defending a claim of £49.50. I have brought many cases via Money Claim on line in the County Court. This is the lowest ever amount and the only company to try to defend. I am disappointed not to meet them in court but I could not pursue any further when they offered the full amount.

My advice is to follow the complaints procedure and demand all the evidence against you. I suspect everyone on here accidently hit a banner and got signed up via an auto redirect without their knowledge or consent. Most of us get some many spam texts we block them. This company thrives on this. Once you have exhausted the complaints procedure you should send a letter before action demanding return of the full amount within 14 days or court proceedings. You will need to work out how much is owed. If they do not reply Money Claim on line only costs £25 and you get it back if you win. You cannot have costs ordered against you unless your behaviour is unreasonable e.g. refusing to answer letters etc.

Major79

They're still at it!

Noticed I had a charge of £3.75 on my bill. It was listed as "Other EE Service". I had no idea what it could be. Then when I checked back, saw that I've been charged this fee weekly since April 26th!

I spoke to EE's "Live Chat" helper. He told me that he would stop the charge and gave me the name of the company. Basically told me it was up to me to contact Buongiorno for a refund.

He said I have to wait up to 72 hours for EE to send me an email with Buongiorno's details on, then I can contact them for a refund.

It was only afterwards when I did a search on Buongiorno that I found out that this has been an issue for many years. I've seen complaints as far back as 2012.

How can EE justify the fact that they're letting this happen to their Customers? It's shocking.

If they can block these payments so quickly then surely they can prevent them?

It's scandalous that they can allow this to show on our bill as "Other EE Service".

DCFC79

Major79 wrote: »

They're still at it!

Noticed I had a charge of £3.75 on my bill. It was listed as "Other EE Service". I had no idea what it could be. Then when I checked back, saw that I've been charged this fee weekly since April 26th!

I spoke to EE's "Live Chat" helper. He told me that he would stop the charge and gave me the name of the company. Basically told me it was up to me to contact Buongiorno for a refund.

He said I have to wait up to 72 hours for EE to send me an email with Buongiorno's details on, then I can contact them for a refund.

It was only afterwards when I did a search on Buongiorno that I found out that this has been an issue for many years. I've seen complaints as far back as 2012.

How can EE justify the fact that they're letting this happen to their Customers? It's shocking.

If they can block these payments so quickly then surely they can prevent them?

It's scandalous that they can allow this to show on our bill as "Other EE Service".

What had you signed upto to be charged that amount ?

Ive been with EE for a few years then T Mobile before that and Orange before that and not had Buongiorno appear on my account.

EmmyLouLou1

Hi,
I've been subjected to this scam too. As with others, EE are not interested. I called them when I received the very first text from BGames and was told by their customer services representative that no money was being taken from my account, NOT to send "STOP", because that was the scam. I was told to ignore it.
Anyway, I've continued to receive the text from BGames, but ignored them as advised.
I (similar to a poster above) an eligible for an upgrade. I looked st my bill for comparison purposes and discovered that I had indeed been charged. I called EE and was given the full company name, but no contact details. EE told me they could not help and that in order to manage my expectations, BGames will not be able to help either. Undeterred, I contacted them anyway. They have replied, asking for a PDF copy of my bill. They specifically say they will not be able to help unless I provide this. I'm absolutely not going to provide them with a copy of my bill, with more of my private information on it, since they have misused the small bit of information they had about me (which I never gave them).
Any advice, please? I've been spurred on by some of the successes here and don't intend to give up. It's been going on for over a year and I've been charged £6.00 a month all that time- and I know I never signed up and have never used any of their services.... thanks.

Louisdf

EE does not have any influence on third party companies, the best course of action is to pursue the company directly.

pmduk

You were given inaccurate advice by EE. The way to stop these texts is to send the word STOP.

thesmellymelly

Hi,
Will you be able to tell me how you got a refund. I'm about to embark on a massive fight to try and get my weekly charges (from 2016) refunded.
Thanks.

thesmellymelly

Hi
did you get anywhere with this. I'm in the same boat.