Sky TV retention deals ( post your haggling successes )

csgohan4

sky 50% offer finishing next month, cancelled sky as the retentions team could only offer 40% for 18 months with a £10 admin fee. A few hours later checked the my sky offers on TV and 60% for 12 months was sitting there, duly accepted.


Quick and painless this year. Now need to hope they have a good offer for broadband when that finishes in 3 months

[Deleted User]

Chrisbjornward wrote: »

Hi, looking for some advice.

I am moving home soon and will come to the end of my sky contract before I move, I previously had a 50% off offer for past 18 months.

I have sky HD, sports & multiroom.

I also have virgin broadband & phoneline (the sky/Bt internet in my area is excruciatingly bad - less than 5MB!) My virgin is also out of contract and they have been ringing me with daft offers.

My preference is sky for everything at my new property, how would I go about negotiating the best offer - obviously I would need to call and disconnect but should I get both transferred to the new property first before I start negotiating?!

First off, is the Sky BB acceptable at the new property? If so then talk to Sky and explain you're moving (I wouldn't give them an address just yet if possible) and see what they can do for you in terms of both existing package and the costs of moving everything.

I would be surprised if taking your Virgin with you doesn't tie you into a new long term contract, not to mention their moving costs.

Edit: I've copied & pasted this into your duplicate post /grrr

Chrisbjornward

Thanks, and sorry.

So virgin are well known for their moving costs?

I think the BB will be acceptable at the new property, so this looks the way to go.

[Deleted User]

Chrisbjornward wrote: »

Thanks, and sorry.

So virgin are well known for their moving costs?

I think the BB will be acceptable at the new property, so this looks the way to go.

I think all companies will try and charge you when moving properties as well as using the opportunity to tie you in to a new contract. Whether you pay it or not is up to you, you could always use the opportunity to cancel down and take up a 'new customer' offer under your partners name and a different bank account.

You'll only get an accurate answer from the companies involved by speaking to them first.

SparciaM

I was the same as you csgohan4, was offered 40% off for 18 months with a £10 admin fee. Told them no and to cancel it and the next day 60% off was showing on my TV Box.

How long does it take to get confirmation that you have accepted the retention deal?

[Deleted User]

Colin_Maybe wrote: »

You'll only get an accurate answer from the companies involved by speaking to them first.

Really?
Virgin (just like Sky) offer a free home move service. The problem with Virgin is that they still only cover 50% of the country; so if no Virgin service is available at the new address an ETC can be charged if the customer is still in a minimum term.

[Deleted User]

Moneyineptitude wrote: »

Really?
Virgin (just like Sky) offer a free home move service. The problem with Virgin is that they still only cover 50% of the country; so if no Virgin service is available at the new address an ETC can be charged if the customer is still in a minimum term.

Yes and no now I've looked at their websites. Sky will be free as long as you've got a usable dish (in good order) otherwise they'll try and charge for installation. Surprisingly it doesn't tie you in to a new contract so kudos to Sky for that.

Virgin are 'free' but charge a £20 admin fee to update your address .
They however will hold you to a new contract (presumably an extension to the existing one, 12 months according to their forums). You can pay £20 for an engineer to plug the system in if the cabling already exists (why???) but they claim free installation if there is none. Would that include cabling from the nearest box?

csgohan4

SparciaM wrote: »

I was the same as you csgohan4, was offered 40% off for 18 months with a £10 admin fee. Told them no and to cancel it and the next day 60% off was showing on my TV Box.

How long does it take to get confirmation that you have accepted the retention deal?

about 3 days it says on the offer

[Deleted User]

Colin_Maybe wrote: »

Sky will be free as long as you've got a usable dish (in good order) otherwise they'll try and charge for installation.

The Sky free home move service does not require a dish to already be installed. However, Sky won't provide a new decoder of course.

Colin_Maybe wrote: »

Virgin are 'free' but charge a £20 admin fee to update your address .
They however will hold you to a new contract

All of these charges are waived in practice. There is no "new" contract, but I agree a new minimum term is applied.

[Deleted User]

Moneyineptitude wrote: »

The Sky free home move service does not require a dish to already be installed. However, Sky won't provide a new decoder of course.

You're not going to get much of a picture without one.


According to Sky themselves:

If you require a Sky engineer to install your Sky TV at your new address, there will be an up-front one-off payment required. If you need a ‘non-standard’ installation, this may cost extra.
Whether your installation is classed as standard or not is depends on how easy it is to set up your Sky TV.
As a rough guide, a standard installation covers:

• Installing your dish and Sky box(es).
  
• Neatly running cabling inside and outside the home (e.g. around skirting boards, door frames etc).
  

Examples of a non-standard installation could involve:

• Difficulty accessing the dish location safely using standard equipment.
  
• Concealing cables (e.g. in lofts, cavity walls, under floor boards).
  
• Installation of additional cabling to link to a communal system (e.g. a block of flats).
  

Non-standard installations may require an additional charge. When possible, we’ll let you know this at the time you book your Home Move. However, in some cases an engineer will need to assess the specific situation at your property before making a judgement.

https://www.sky.com/help/articles/moving-home-faqs