Virgin Media retention deals (post your haggling successes)

Anon

Lifes_Grand_Plan wrote: »

Stumbled across this thread by chance - relating to my renewal about 6m ago - and i've not heard of the price increase before. Has everyone had an e-mail about it or are some still waiting?

Many are still waiting as they are phasing the notifications.

ryan92

I've managed to get ;

350mb/s Broadband
Talk Weekend Calls
Full House Bundle with V6 Box
Sky Cinema Collection.

£62 for 12 months.

Futuristic

Anon wrote: »

Many are still waiting as they are phasing the notifications.

Not all customers are affected, call 150 / virgin number and enter your account number/phone number when it asks you then go to the change package/moving/cancellation option. Automated message will tell you if you are not affected.

I never received any notice but entering my last 30 days I called recently and had the message saying if you are calling about price increase you are not affected.

northerngeezer

Had a call from retentions.

The best they could offer is £34 for 100mb and anytime calls for 18 months.

Declined the offer and they are going to ring back tomorrow.

Any advice would be much appreciated

Anon

Futuristic wrote: »

Not all customers are affected, call 150 / virgin number and enter your account number/phone number when it asks you then go to the change package/moving/cancellation option. Automated message will tell you if you are not affected.

I never received any notice but entering my last 30 days I called recently and had the message saying if you are calling about price increase you are not affected.

I called that and I don't get the message you mention, so will see if so get notified.

Anon

northerngeezer wrote: »

Had a call from retentions.

The best they could offer is £34 for 100mb and anytime calls for 18 months.

Declined the offer and they are going to ring back tomorrow.

Any advice would be much appreciated

I haven't seen people mention anytime calls (time to review if you actually get the value from that?).

There is an extensive thread on HUKD with reports of what people are achieving:
https://www.hotukdeals.com/deals/virgin-media-price-increase-2018-leave-penalty-free-by-september-30th-3017287

HTH

riptide12

I posted on the 18th that on trying to get a better deal at the end of my contract I was offered £26.23 for 12 months and I said I'd think about it.

I've still not had a call from retentions and after someone posted that due to GDPR they might not be able to call me I changed the settings in my account and went shopping for a new deal yesterday.

Via Quidco I can get BT's Superfast Broadband for £29.99 plus £110 cashback, bringing it to around £23.99, plus they have a £100 BT reward card offer.

Downside is I need to get a phone line fitted for free which I won't use.

Not sure if that will encourage Virgin to call me now - do they get an alert to say you're switching to another provider?

PS. Does it take being away from Virgin for 12 months to be eligible for 'new customer' deals?

The_Flying_General

riptide12 wrote: »

I posted on the 18th that on trying to get a better deal at the end of my contract I was offered £26.23 for 12 months and I said I'd think about it.

I've still not had a call from retentions and after someone posted that due to GDPR they might not be able to call me I changed the settings in my account and went shopping for a new deal yesterday.

Via Quidco I can get BT's Superfast Broadband for £29.99 plus £110 cashback, bringing it to around £23.99, plus they have a £100 BT reward card offer.

Downside is I need to get a phone line fitted for free which I won't use.

Not sure if that will encourage Virgin to call me now - do they get an alert to say you're switching to another provider?

PS. Does it take being away from Virgin for 12 months to be eligible for 'new customer' deals?

I did read on here and some other threads that a new provider looking to take your phone number often triggered Retentions into action. I’m looking at Vodafone who can’t take a Virgin number over so was advised to cancel the phone line where as Virgin left it running to facilitate the number move. I’m hoping that might have an equivalent effect.

Lifes_Grand_Plan

Have any super bargainers out there managed to snag a great deal from Virgin for BB only? I'm currently on 100meg for £22 per month although going up to £25 with the price increase.

I'd need a new line if I move away from Virgin but not too bothered about competing with the "100meg" that Virgin supply me because to be honest at peak time I get about 30meg anyway.

Comparing on MSE or elsewhere I can get TalkTalk 36Mb fibre for (effective) £19.17 per month. So the plan is to ring Virgin and cancel and then through retentions try and get them to the £20 a month price point. Possible?

Lifes_Grand_Plan

To answer my own question, called them yesterday and told them I wanted to leave, took about 20 seconds for them to "see what they could do" before coming back and offering a discount to keep my price the same until the end of my contract. At £22 its still more then I could have got Talk Talk but sometimes its just easier to stay as you are to save the hassle.

Anyway I got home last night and my internet was down all night.... :mad::mad::mad::mad: Looking at Social Media it seemed like it was a mass outage. All back on this morning though.