In flight extras

jeff_chandler

Fir







First of all a massive thanks to those that replied to my initial plea.
I received an e mail from Thompsons today, this is what they had to say.




I’ve taken the opportunity to read through your complaint and have noted all the points you have raised about your seats for the return flight. I have investigated on your concern and found your return flight seats were changed. I apologise for the inconvenience caused to you. As a result I would like to offer you a cheque for £19.00 (Nineteen Pounds) which you will receive within 28 days of this email.


I can fully appreciate that you've felt disappointed on this occasion, and would like to reassure you that all customer feedback we receive is monitored and shared with our relevant teams, both overseas and in the UK, in order for considerations and improvements to be made.


Finally, may we thank you once more for getting in touch and for sharing your experience with us. I do hope you will still consider Thomson when making future travel arrangements so we have the opportunity to restore your faith in us once more.





















Yours sincerely,




















Surabhi



Contact Centre Advisor


TUI Customer Contact Team email: aftertravelcustomersupport@tuiuk.com