Add your feedback on energy supplier Iresa

macman

No, I'm hanging in there for now. My gas DD was set just about right, so not too concerned about the implications of it taking an age to get any credit refund if one were due when I do leave.
If they ever manage to get my leccy meter point set up then I might even see the contract out.

molerat

youravinalarrrf wrote: »

I would have previously agreed up until the email I received this morning - see my posts above.

If you're in the process of leaving Iresa I would suggest this area of their system needs watching very closely! :mad:

Mine today is headed

New Direct Debit payment to Iresa Limited

exactly the same as every other one except the first

You've set up a Direct Debit

so no changes / problems here.

icharus

Due to their abysmal customer care and constant outges etc I attempted to switch from iresa to So Energy. This morning I received the following e-mail from So Energy:

We're currently in the process of switching your energy supply over to us. Unfortunately your current energy supplier has objected to our request to switch your supply.
Your immediate action is required
Before we can continue with your transfer this objection needs to be resolved. Unfortunately, we can't fix this from our side. You will need to contact your current supplier to find out the reason for this objection and how to resolve it.
An objection can be raised for a number of reasons, so don't worry. The most common reasons are that you have been with your supplier for less than 28 days or there may be an outstanding balance on your account.

I have been with Iresa since February, so the 28 day reason does not apply. I am also £50 in credit with electricity and £5 in credit with gas and the next dd is due to be taken on 22 May, so there is no outstanding balance problem.

They won't answer their phones or e-mails and I am not on Twitter or Facebook. Help!! ....I am trapped! What do i do to get away from this awful company?

youravinalarrrf

youravinalarrrf wrote: »

I've also received a "Sad to see you leave" email this morning but rather stupidly it doesn't give you any clue as to whether it relates to gas or electric.

The problem is that because I've already switched my gas on 4th May and I'm in the process of switching my electric and I've not received the "Sad to see you leave" emails for either I haven't a clue which this relates to.

Received a response from Iresa yesterday telling me that because my electric switch shows on their system as being nearer completion this "Sad to see you leave" email must (not definitely does) relate to the electric switch to E.ON and this is despite my gas having already switched to Zog on 4th May!

Guess what - they have marked the issue as resolved without taking any action to find out why the gas switch isn't showing as complete on their system!
They now have yet another Mr. Angry email to read. Bloody cretins! :mad:

I've now also involved Zog (as the winning supplier with lead responsibility for all aspects of the switching process) to try and get issue this resolved. Unsurprisingly Zog too cannot get anyone at Iresa to answer the phone so have ended up sending them an email which will no doubt be ignored just like all the rest! Zog also confirmed that the National Database shows them as being the gas supplier at my address since 4th May and confirmed that they provided Iresa with my final gas meter reading on the 4th May.

With no resolution from Iresa likely in the next few days I now have no option but to immediately cancel my direct debit at the bank to prevent paying two suppliers for the same gas and/or facing a long winded battle to get the overpayment refunded. EDIT: In view of icharus's comments above I may have to allow the direct debit payment to be made so Iresa don't object to my electric switch to E.ON and stop it completing.

I may be wrong but I get a feeling that desperation may now be setting in at Iresa when they start resorting to tactics to try to prevent customers leaving for no apparent reason.

It's just impossible to deal with a company who will not respond to any form of communication! How Ofgem allows Iresa to continue trading is now totally beyond me. :mad:

icharus

I am not going to wait 8 weeks before getting in touch with Ofgem re their seemingly eroneous objection to my switch. Iresa have not notified me of the reason for the objection so that is surely in breach of their licence.

Does anyone have an e-mail address for Ofgem where I can alert them right away.

I not that the Trustpilot adverse comments concerning refunds etc are still mounting. It is about time that the media was alerted to these problems because Ofgem are obviouslynot having much of an influence.

warwickbears

Hi Icharus


Would you be good enough to keep us updated on what happens please?


I have this week started the process of transferring from Iresa to Bulb Energy - whilst I'm hoping it goes smoothly, it would be helpful to know your progress just in case...

System

icharus wrote: »

I am not going to wait 8 weeks before getting in touch with Ofgem re their seemingly eroneous objection to my switch. Iresa have not notified me of the reason for the objection so that is surely in breach of their licence.

Does anyone have an e-mail address for Ofgem where I can alert them right away.

I not that the Trustpilot adverse comments concerning refunds etc are still mounting. It is about time that the media was alerted to these problems because Ofgem are obviouslynot having much of an influence.

consumeraffairs@ofgem.gov.uk (Attn: Liz Chester) or call Citizens Advice.

macman

If you want to make a complaint , then you need to contact the Ombudsman (8 weeks after a complaint to Iresa, or on receipt of a deadlock letter). Ofgem do not deal with individual consumer complaints-but it will do no harm to keep them informed.

icharus

I have just informed Ofgem of the problem by e-mail. I told them that Iresa are in breach of their licensing conditions by not informing me of the reason for their objection to the switch. In view of this breach and the stalling of my switch, I asked if they could investigate this company due to them essentially being uncontactable to obtain a resolutuion.

icharus

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