Add your feedback on energy supplier Iresa

Maxjaz

IRESA-I tried to move from IRESA and they blocked my Electricity move but let the Gas move. They said that they did this becasuse I stopped my DD. I was £350 in credit over both gas and electricity and my DD was £141. I had written to them some weeks before the block askinf for them to return my money. I received no reply. I phoned them to ask them to explain the situation and they said it was because there was no DD and the Gas move had not been blocked because it was illegal. I said surely blocking Electricity is illegal. After repeating myself 3 times, I asked to speak to the Manager and Shahruf(He would not give me his surname) refused to put me through. At all times he kept reciting 'It is Company Policy'. Today they have agreed to allow the electricity to go through however this will involve a 4-6 weeks delay so they have been able to squeeze out the term and hence more money bu using an illegal tactic. I have complained to the Ombudsman and hope they will take action to stop IRESA doing this to others. I certainly will never give them the chance to do it again, I hope no one else will!

poppellerant

It seems as though Iresa have not raised any objections to my move, according to an email received today:

Hi XX,

This email is to notify you that there is an update/new ticket on your account.

Gas and Electric supply transfer request has been completed and new supplier should commence supplying you by XX/02/2018. Final meter reading to be sent to Iresa from the new supplier within 10 days after the change of supplier.

The final bill to be produced after receipt of final reading and account closed afterwards.

Account closure will take about 4 weeks to be completed and escalations will only be accepted if the issue has now been resolved within this period.

Latest Update:

Please submit your final meter reading to your new supplier who will in turn pass same to us with which your final bill will be generated in not more than 4 weeks from the change of supplier date.

We truly appreciate your business and are grateful for the trust you have placed in IRESA LIMITED. We were privileged to have the opportunity to serve you. We look forward to continuing our relationship with you in the future, and should you have any suggestions how we can serve you better. Please do not hesitate to drop us an email or call our customer support.

Kind Regards,

Alex

nickcc

Just had the same confirmation email for both gas and electric. New supplier also confirmed switch dates so no blocking from Iresa.

poppellerant

I shall be submitting my final readings to Iresa soon, on the day before I am due to switch. But so far, everything is going smoothly - almost a bit too smoothly.

ASavvyBuyer

poppellerant wrote: »

I shall be submitting my final readings to Iresa soon, on the day before I am due to switch. But so far, everything is going smoothly - almost a bit too smoothly.

On a switch you just need to provide the readings to your new provider, they then pass them for validation to the 3rd party, who agrees them and sends them to the old provider.

If you send them to Iresa, they may use it as an excuse to mess things up.

ASavvyBuyer

Now had confirmation from Octopus Energy that Iresa have not objected to our switch.

We are likely to be in debit when Iresa produce the final bill.

It will be interesting to see how quickly Iresa produce a final bill if you are in debit, compared with being in credit.

nickcc

ASavvyBuyer wrote: »

Now had confirmation from Octopus Energy that Iresa have not objected to our switch.

We are likely to be in debit when Iresa produce the final bill.

It will be interesting to see how quickly Iresa produce a final bill if you are in debit, compared with being in credit.

Don't forget that if, like me, you have paid two weeks in advance this should also reduce your final bill.

molerat

brewerdave wrote: »

Just noticed that no interest has been credited for end of January yet ?

Mine appeared this morning.

Boxman

poppellerant wrote: »

"Please submit your final meter reading to your new supplier who will in turn pass same to us with which your final bill will be generated in not more than 4 weeks from the change of supplier date."

Oh how I laughed when I read that. Now 19 weeks since my switch date to another supplier and still no sign of a final bill and refund of credit. No sign of action from ombudsman since I referred the matter to them 5th January either, I'm beginning to despair.


Have been updating the relevent ticket on the Iresa site every 5 days or so requesting they sort it but get no response.

System

Boxman wrote: »

Oh how I laughed when I read that. Now 19 weeks since my switch date to another supplier and still no sign of a final bill and refund of credit. No sign of action from ombudsman since I referred the matter to them 5th January either, I'm beginning to despair.


Have been updating the relevent ticket on the Iresa site every 5 days or so requesting they sort it but get no response.

Based on my experience last year, you will have to wait 8 weeks or more to get a Decision out of The Energy Ombudsman (E)). Thereafter, the supplier can safely do nothing for another 28 days before it gets hit with another EO's charge. Sorry.

If you haven't done so already, I suggest that you inform Ofgem of a potential breach of Licence Conditions. Ofgem can be contacted at:

consumeraffairs@ofgem.gov.uk

My experience is that they will intervene eventually provided they get enough complaints to tip the scales: ie, they go on the weight of complaints and will not look at individual issues.