Add your feedback on energy supplier Iresa

Ubique

I don't normally make complaints on here but I would like to share a particular story of concern. As consumers we are always looking for a cheaper deal on our energy supply. Over the years I have made many switches to the "quote" next best deal for my energy supply and never had any problems. My last switch was to IRESA and that's where the problems started. The company seems to be in chaos, it is all but impossible to contact them about anything concerning your account. When you try to switch they continually object to your moving away from them but keep adding charges for the supply. It's like your trapped and can't get away. In summary about this energy supplier I would say in my opinion that although they show up as the cheapest supplier I would advise that under no circumstances should you transfer to them. If you need to check them out for yourself just google IRESA problems and see for yourself.

brewerdave

footyguy wrote: »

Interesting the comments made by others here.

Because for me, Iresa have only the meter readings I submit at the end of the month. No estimated readings showing on my account.

Also no change to the billing - it still is the one that purports to be until end of Nov, but does not include the consumption for Nov. So the credit still is the same on the billing page.

Presumably you always put a reading in for the actual last day of the calendar month? I've been putting in readings on various dates from 26th to 30th of the month. They have only started producing their estimated month end readings since October, and are describing these readings as "routine reads" on the revised bills.
My November bill originally only included charges to October but has been redone to include usage up to their read of 30th November (altho' they haven't actually emailed to say that they have revised!!)
The Account Management page is up to end of December BUT has been altered yet again ! as the balance has magically reduced. Still haven't managed to reconcile with my spreadsheet, altho' the difference is relatively small,and I think is due to the interest amounts being wrong on IRESA's site.
I'll stick with them as long as they last, because they are comfortably cheapest for me for leccy -but still VERY glad that I didn't move my gas to them:)

Boxman

Further to my previous postings in regard to trying to get the credit balance on my account at the switching date of the 5th October, I have had a e-mail from Iresa this morning asking for copies of the first invoices I received from the new supplier (OVO). They say they will generate a final bill from these.


I have provided them with the requested copies and we will now see how long it takes to get things sorted!

nigelbb

footyguy wrote: »

It would appear you are the odd one out here, as I think everyone else has received a bill for end of November by now (even if that bill does not include November's consumption)

Perhaps because you are no longer supplied by this supplier, is the reason for the dealy?
In any event, suppliers are supposed to issue a final bill within 6 weeks of leaving.
So if you left 05 Oct, then that 6 weeks is well past, so I suggest you raise a complaint in line with the suppliers compliant procedure

I moved out in August last year & I'm still waiting for a final bill. As I stopped my direct debit the previous month I owe them money so I am not bothered.

footyguy

brewerdave wrote: »

Presumably you always put a reading in for the actual last day of the calendar month?

Correct

brewerdave wrote: »

I've been putting in readings on various dates from 26th to 30th of the month....

That would explain the estimated readings. As the supplier bills to the end of the month, then they will estimate your reading to that date ... but your reading a few days before will help ensure the accuracy of that estimate.

Just like any other responsible supplier would act

footyguy

footyguy wrote: »

...
No bill for December yet, but Iresa normally aim to issue bills on the 10th of the following month, so no surprise there for me either.
(It may get "interesting" when I get that bill, as there is currently an issue on the transactions page which I have alerted the supplier to. We'll see
Issue relates to a type of double billing that one other poster has reported here)

Today I have the December bill. Looks good ... apart from the opening balance.

According to the Bill history page, my closng balance on 30 Nov was a reasonable credit, yet the opening balance on 01 Dec is a huge debit.

So checked the Oct & Nov combined bill again, and yes, they secretly change it on 02 Jan
Completely fubar'd. They actually billed me for Oct & Nov more than I have ever used in total the whole period I've been with Iresa, partly because they have billed the whole period again (and not cancelled previous bills) and double billed for some too.

So for a bill that suggests it covers 61 days, they've charged me 100s of days standing charge too.

But I have copies of the previous bills downloaded (as well as some screen dumps of obvious errors), so hopefully they'll sort this all out ... eventually.

Now waiting for the crazy amendment they will suggset to my monthly DD due to my account supposedly being in huge debit.

(Fortunately, I have a great spreadsheet that tells me what I should be billed and what my balance should be, ignoring the interest they will owe me too.)

molerat

December short bill now showing and November interest reduced by 13p.

brewerdave

footyguy wrote: »

Correct


That would explain the estimated readings. As the supplier bills to the end of the month, then they will estimate your reading to that date ... but your reading a few days before will help ensure the accuracy of that estimate.

Just like any other responsible supplier would act

Not really - all other suppliers I have been with , have used the reading actually supplied (and the date) to raise the bill - which IRESA did for the first 7 months - they are now raising one charge for the customer reading, estimating a "routine read" for the last day of the month and raising a second charge - seems a waste of time to me!

brewerdave

brewerdave wrote: »

Not really - all other suppliers I have been with , have used the reading actually supplied (and the date) to raise the bill - which IRESA did for the first 7 months - they are now raising one charge for the customer reading, estimating a "routine read" for the last day of the month and raising a second charge - seems a waste of time to me!

I was trying to work out why IRESA had introduced this extra step in the process - it will have given them a one off improvement in cash flow at the end of October (as this appears to be the first month that they have introduced the "routine read") by reducing customer credits by more than a month's worth of charges eg in my case the October bill covers 35 days -but that only applies the first time they do it.
The bill for December has now appeared - the opening balance is higher than the closing balance on the latest November bill which appears to be down to errors in the calculation of the interest due.They seem to have given up on sending out "the bill is ready" type emails.

It is as if IRESA have employed a 16 year old on work experience and allowed him to use their database as a project for GCSE Computer studies:rotfl:

LCSmith

firsttimemover wrote: »

Anyone? I'm on the brink of signing with these guys as as a low user, the low standing charge makes them a fair bit cheaper than any others. There are a handful of not so great reviews on another site, but we all know people are more likely to leave bad than good reviews! Anyone got any success stories?

My first year's contract with this supplier is ending soon. Usage has been within their 'limits' which means I've always been in credit. The surprising bonus is the fact that they then pay interest on this credit!
Something that I NEVER received with my many years using BG!
I will have no hesitation renewing come my imminent renewal.