Add your feedback on energy supplier Iresa

macman

A glance at their Twitter feed will tell you that those complaining on MSE are not the unfortunate few. Those who have never tried ringing or messaging them are presumably the only ones who say they don't have a problem with them. If they could manage to set up the accounts and bill people properly in the first place, then they'd have a lot less calls waiting on the line.
My initial sympathy with them as a start-up supplier has evaporated after 6 months of utter incompetence and apparent disinterest by the management in trying to improve service.

grumpycrab

I see Twitter responses may have been improved (could just be a bot signing on at 9am ?) Where they have also said " We have expanded our Customer Service and created a Social Media team to help on multiple platforms.". Is the phone service improved?

Mistermeaner

FYI ombudsman found in my favour and have asked IRESA to permit my move to EDF and also to compensate me for loss and hassle

molerat

molerat wrote: »

They have responded. The first ticket was closed as resolved with no response which I have mentioned in my ombudsman complaint. Responded to formal complaint with "it is not unusual" and second response "it is E.On's fault for not updating national database".:mad:

I updated the ticket that I have referred the complaint to the ombudsman and this morning they replied :

Thank you for your email.

My sincerest apologies for the issues with your meter point and for the length of time this is taking to set up. I can understand your frustration, we are escalating this for you and will chase this up until completion.

Kindest regards,

Sophie

Complaints Team

Doing nothing then

Former_E.ON_Company_Representative:_Malc

The_Reaper wrote: »

Was with Iresa at my old address (moved last week). Had no issues with them.

Been forced to go with Eon and will probably switch to Iresa as they are still the cheapest that will take an Economy 7 meter and use as single rate.

Hello The Reaper and hope the move went well.

You mention on another thread that you're on our Cap and Track tariff. There are no exit fees with this tariff leaving you free to switch to another supplier without penalty whenever you wish.

Hope this is of interest The Reaper and you're settling in to your new home.

Malc

Former_E.ON_Company_Representative:_Malc

molerat wrote: »

They have responded. The first ticket was closed as resolved with no response which I have mentioned in my ombudsman complaint. Responded to formal complaint with "it is not unusual" and second response "it is E.On's fault for not updating national database".:mad:

Hello molerat and as I'm sure you know, only the existing supplier is able to update the National Databases. They won't take amendments from anyone else.

Whilst we were your supplier, did anything change with the address details or metering set up that needed an amendment sending to the National Databases? It's relatively straightforward and quick to send these updates so shouldn't have been an issue. If nothing changed, then the switch shouldn't have been impacted in this way.

Sorry if I'm trying to teach you how to suck eggs molerat.

Malc

fewkeste

geoffW wrote: »

I signed on with Iresa yesterday for electricity, first payment 14/8 and start date 26/8, longer start date than I expected but I don't mind as my contract with GB energy finishes on the 11/8 and they say they keep the contract price the same til the changeover as long as it happens within a month.

Having read what's been posted after this post of yours, you might decide to take advantage of the cooling off period. I always had my doubts about the need for them - now I understand why they are there:)

Former_E.ON_Company_Representative:_Malc

macman wrote: »

Yes, I am also ex-E.On and got exactly the same excuse. Which the EO did not accept.
Their excuse might have had more credibility had they not told me two months ago that they now had all the info they needed to set up the meter point, and that the issue had been 'escalated to the operations dept for urgent resolution'. Which is evidently Iresa-speak for 'do nothing at all'.
Iresa is like a really bad soap-you know it's going to end badly, but you still want to stick with it just to see if it can get any worse.

Hello macman and as in my reply to molerat, unless something changed whilst you were with us, I wouldn't have expected the National Databases to have had a negative impact on your switch.

Malc

geoffW

fewkeste wrote: »

Having read what's been posted after this post of yours, you might decide to take advantage of the cooling off period. I always had my doubts about the need for them - now I understand why they are there:)

On the contrary, I would recommend you to join me before the price rises start.:j

fewkeste

geoffW wrote: »

On the contrary, I would recommend you to join me before the price rises start.:j

We shall see what transpires - I hope it works out for you.