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Talk Talk Mobile Phones 2.86mb usage

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  • tinytot143
    tinytot143 Posts: 275 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    I have already put this onto the community pages but just getting the same answers turn the data off!!!!! but not heard anything from talktalk

    Well I can't do anything at the minute as Talktalk have suspended the phone now so nothing can be used!!!!!! bill not due out until 21st June!!!!!!!!

    If i am to turn the mobile data off what is the point in having it!!!!!!!!!!!!!!
    Light bulb moment - 18th Sept 2006 DFW 88
    :ADD1 17/1/04 (9 weeks early):ADD2 1/9/07 (4 weeks early) :ADS 5/7/2011 (5 weeks early)
    Started comping June 2010 (my bad luck follows me everywhere I go so won't win anything)
    Tracey :p
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 14 June 2016 at 11:34PM
    tinytot143 wrote: »
    ...
    How is this possible, I have turned the background data off the apps, is this a problem with talktalk?
    What about updates via wifi only?
    tinytot143 wrote: »
    If i am to turn the mobile data off what is the point in having it!!!!!!!!!!!!!!
    The point is to use it reasonably and under control. Failing that, especially for a child, it's worth getting either PAYG with a bundle or a capped contract.
  • kingrulzuk
    kingrulzuk Posts: 1,330 Forumite
    tinytot143 wrote: »
    If i am to turn the mobile data off what is the point in having it!!!!!!!!!!!!!!



    Yes I agree, let your child use it as they like and you just pay the bill. what a good parent you are well done :beer:
    What happens if you push this button?
  • tinytot143
    tinytot143 Posts: 275 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Does anyone know the email address to complain to Talk Talk?
    Light bulb moment - 18th Sept 2006 DFW 88
    :ADD1 17/1/04 (9 weeks early):ADD2 1/9/07 (4 weeks early) :ADS 5/7/2011 (5 weeks early)
    Started comping June 2010 (my bad luck follows me everywhere I go so won't win anything)
    Tracey :p
  • piermaster
    piermaster Posts: 1 Newbie
    I had exactly the same problem with my daughters phone and the 2.86mb of data mystery. If you look on their forum there a lots of complaints about similar experiences, i had £200 worth of data charges of a 2 day period. Spent ages arguing the case with them, i ended up settling on paying £100 to get my pac code and closed the account down as soon as I could. Most probably the worst experience so far with mobiles and would not recommend talktalk to anyone for that reason. I have never heard so much rubbish being spoken to by a CS representative.....
  • TalkTalk
    TalkTalk Posts: 1,948 Organisation Representative
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Hi Tinytot143,

    Have you been in touch with our Mobile team?

    Thanks,
    Abbie
    “Official Company Representative
    I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • tinytot143
    tinytot143 Posts: 275 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    No I haven't, how is the best way to get hold of them?

    thanks
    Light bulb moment - 18th Sept 2006 DFW 88
    :ADD1 17/1/04 (9 weeks early):ADD2 1/9/07 (4 weeks early) :ADS 5/7/2011 (5 weeks early)
    Started comping June 2010 (my bad luck follows me everywhere I go so won't win anything)
    Tracey :p
  • TalkTalk
    TalkTalk Posts: 1,948 Organisation Representative
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Hi Tinytot143,


    You can find our contact details on our help site (Contact us at the bottom of the site)

    Thanks
    Abbie
    “Official Company Representative
    I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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