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MSE lying about offers

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  • Garethgrew
    Garethgrew Posts: 190 Forumite
    This is my latest email exchange..

    Thank you Carolina, unfortunately I was told exactly the same same thing a few times since Sep last year. The latest time was Feb this year. Please can I request some compensation for the way we have been treated.

    On Thursday, 9 June 2016, Carolina Paradas <carolina.paradas@affiliatewindow.com> wrote:
    Hi there,



    Thanks for getting in touch and sending us your information.



    Unfortunately your order has not tracked correctly with us.



    We will be sending your order reference to EE to check whether you have connected. Once we have confirmation of this we will purchase your voucher.



    We will keep you updated on the progress of this.



    Sorry again for the delay, and thank you for your patience



    Thanks,

    Carolina



    CAROLINA PARADAS
    Key Accounts Intern


    e: carolina.paradas@affiliatewindow.com
    t: +442075535573
    a: 2 Thomas More Square, London, E1W 1YN

    affiliatewindow.com
  • If you haven't already, I would strongly recommend you contact the MSE team, either using the email address Imogen gave, or via the contact page I posted. Let them help by speaking to Affiliate Window on your behalf.
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