Now TV & kids pass changes & unfair contacts

Wolfsbane2k

Moneyineptitude wrote: »

Who is "investigating"? How are you privy to this information?

Because it's been referred to Trading Standards by the CAB.
As I've been informed by the CAB.


On the premise that "you cannot cancel if you have activated a pre-paid voucher (from their "if you want to cancel section") being in conflict with the implementation of a statutory right to review/refund if the service is changed - as allowed for within their "if we change the services, you have the right to cancel" section.

VisionMan

Wolfsbane2k wrote: »

Because it's been referred to Trading Standards by the CAB.
As I've been informed by the CAB.

On the premise that "you cannot cancel if you have activated a pre-paid voucher (from their "if you want to cancel section") being in conflict with the implementation of a statutory right to review/refund if the service is changed - as allowed for within their "if we change the services, you have the right to cancel" section.

No, no. Thats not what that means....

Under the terms of a user cancelling, they can say "you cannot cancel if you have activated a pre-paid voucher."

But when a provider changes a service, its now a requirement that they give you the right to cancel with no penalties. Or in your case, they have offered continued free usage.

Well done, by the way. Thats a result.