Expedia - Mini-Vent
15.2K Posts
Forumite
I recently used Expedia (.co.uk) to book a hotel in Florence for a vacation in September. Using the site was fine, lots of useful info about the hotel and the area ... no problems with that.
My mini-vent is about pricing ... on the hotel results page it told us a price for our booking requirements, and promoted the fact that it was a 25% discount. When we got to the payment page (not changing any of the requirements) the price suddenly went up by £217 ... wiping out almost half of the "25% discount"! :mad:
I called Expedia to query this and was told these were "booking fees and taxes", but they couldn't (or wouldn't) break these down in any way. (I don't mean by value, I mean by "What specific taxes?", "What booking fees?")
Did I pay anyway? Yes.
Did it leave a sour taste regarding the whole experience? Definitely!
My mini-vent is about pricing ... on the hotel results page it told us a price for our booking requirements, and promoted the fact that it was a 25% discount. When we got to the payment page (not changing any of the requirements) the price suddenly went up by £217 ... wiping out almost half of the "25% discount"! :mad:
I called Expedia to query this and was told these were "booking fees and taxes", but they couldn't (or wouldn't) break these down in any way. (I don't mean by value, I mean by "What specific taxes?", "What booking fees?")
Did I pay anyway? Yes.
Did it leave a sour taste regarding the whole experience? Definitely!
0
This discussion has been closed.
Latest MSE News and Guides
Replies
The address on the website was (and still is last time I checked) wrong. How wrong? Well, they've got "avenue" instead of "alley", and the difference is about 2 miles and 12 quid extra in the taxi.
I have told them (Expedia) about it but nothing has changed.