Expedia - Mini-Vent

edited 30 November -1 at 1:00AM in Praise, Vent & Warnings
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bod1467bod1467
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edited 30 November -1 at 1:00AM in Praise, Vent & Warnings
I recently used Expedia (.co.uk) to book a hotel in Florence for a vacation in September. Using the site was fine, lots of useful info about the hotel and the area ... no problems with that.

My mini-vent is about pricing ... on the hotel results page it told us a price for our booking requirements, and promoted the fact that it was a 25% discount. When we got to the payment page (not changing any of the requirements) the price suddenly went up by £217 ... wiping out almost half of the "25% discount"! :mad:

I called Expedia to query this and was told these were "booking fees and taxes", but they couldn't (or wouldn't) break these down in any way. (I don't mean by value, I mean by "What specific taxes?", "What booking fees?")

Did I pay anyway? Yes.
Did it leave a sour taste regarding the whole experience? Definitely!

Replies

  • MothballsWalletMothballsWallet Forumite
    15.7K Posts
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
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    I last booked a hotel in Moscow for Mrs MbW and I to stay in while we were applying for her visa 2 years ago.

    The address on the website was (and still is last time I checked) wrong. How wrong? Well, they've got "avenue" instead of "alley", and the difference is about 2 miles and 12 quid extra in the taxi.

    I have told them (Expedia) about it but nothing has changed.
    Always ask yourself one question: What would Gibbs do?

    I live in the UK City of Culture 2021
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