Early Termination Fee

aderex

Hi there

Basically I wanted to find out when ether Three has the right to do what they did. They charged me £16.73 as 'Early Termination Fee' after I quit them. But this doesn't make sense and here is why:

- My original contract was a 24 month contract starting 2 May 2013.
- I've canceled my contract at about 36th month on 26th of April 2016.
- I used a PAC code which I've obtained on the 15th of April 2016 and used on the 26th of April 2016
- I've received an 'Early Termination Fee' of 16.73 which was charged because apparently I used my PAC code early and the services provided by them where still available for me to use until 15th of May, the day my PAC code was supposed to be expired. Since my contract was £35.99 for a month and I've used my PAC code about halfway through they charged me the money... but I don't understand this logic.

Lastly my friend, who was on Three, canceled his contract too. Except he canceled on the 25th month and used his PAC code straight away after he got it, but got never charged any 'Early Termination Fee's'

Can someone advice me on whether this is right/legal? I did call them but thats pretty much what they kept explaining to me as laid out in my last point, without any results.

HappyMJ

Did they credit the £35.99 back to you and then charge you the ETF?

i.e did you get a bill for £35.99 plus £16.73 or was it just £16.73.

aderex

Actually they did credit me £4.60 earlier and then charged £16.73, but that is all

boatman

You normally pay line rental in advance, you should not be charged both. You are supposed to give 30 days notice.

keith1950

You cannot cancel the contract and use a PAC, it's one or the other.
Asking for a PAC starts your months notice as long as you use it with 30 days
By asking for the PAC you cancel the cancellation you had previously given so your 30 days notice was up on 15th May and not on the 2nd of May so they charged you an extra couple of weeks
I may not have explained that very well but I hope you get the gist.

d123

aderex wrote: »

.
- I used a PAC code which I've obtained on the 15th of April 2016 and used on the 26th of April 2016
.

You have to give 30 days notice, not 11 days...

aderex

Alright, but then why did my friend, who used his PAC code straight away after receiving it, did not get any sort of charge? He also left Three

[Deleted User]

aderex wrote: »

Alright, but then why did my friend, who used his PAC code straight away after receiving it, did not get any sort of charge? He also left Three

Perhaps he gave the correct notice?

keith1950

I have answered why you were charged,we don't know the exact details of your friend. Whatever you say, by asking for a PAC on the 15th you were giving 30 notice which ended around the 15th May not the 2nd May.So you were charged from the 2nd to the 15th.

boatman

The etc is for 27th April to 15th May. But the chances are you have already paid line rental for this period. If you have, ask for it back, you don't pay both etc and line rental for the same period.

aderex

Moneyineptitude wrote: »

Perhaps he gave the correct notice?

Not really, he went to EE, signed a new contract and at the same tame called Three and used the PAC on the spot. It's a bit baffling.

keith1950 wrote: »

I have answered why you were charged,we don't know the exact details of your friend. Whatever you say, by asking for a PAC on the 15th you were giving 30 notice which ended around the 15th May not the 2nd May.So you were charged from the 2nd to the 15th.

My PAC runs out in 30 days and the notifying period is 30 days, so no matter when I use I'm still obligated to pay/use services. That sounds like a trap that gives me no other choice.

Anyway, thank you all for the overwhelming information, I understand the matter now. Although I think the 30 period notifying period is absolutely unfair especially to the costumers who have ran through their contract.