cash convetors and rooted tablet help

preable

Hi i brought a galaxy tab 3 from cash convetors and the device is so slow it took me 15 mins to post this grrr. Turns out the device is rooted and runs differnt software like when i go to restart it says reboot, hot boot and cold boot ect. Also when i check what androud its using it just says k.

what are my options as ive had it for 2 days and its really starting to get annoying as apps keep crashing surley its illegal to sell a device that doesnt run the right software?

hollydays

Is there not a guarantee with it?

preable

It has a 6 month gurentee with it but when ive tryed to return stuff there before they just fob me off with it seems fine to me so i just wanted to check what my rights are

hollydays

You need to,speak to the manager

neilmcl

preable wrote: »

Hi i brought a galaxy tab 3 from cash convetors and the device is so slow it took me 15 mins to post this grrr. Turns out the device is rooted and runs differnt software like when i go to restart it says reboot, hot boot and cold boot ect. Also when i check what androud its using it just says k.

what are my options as ive had it for 2 days and its really starting to get annoying as apps keep crashing surley its illegal to sell a device that doesnt run the right software?

The time to check what version of android and whether it was a standard OS was before you bought it. It's not illegal to have a rooted android device and therefore the retailer is not doing anything wrong, unless they specifically advertised it has having an OEM android OS.

Unless the item is faulty or not as described then I'm afraid you have no rights to return the tablet.

doverswot

If you've got access to a PC then flashing the original firmware isn't difficult.

Firmware and instructions can be found on the excellent sammobile website;

http://www.sammobile.com/firmwares/

ARandomMiser

neilmcl wrote: »

The time to check what version of android and whether it was a standard OS was before you bought it. It's not illegal to have a rooted android device and therefore the retailer is not doing anything wrong, unless they specifically advertised it has having an OEM android OS.

Unless the item is faulty or not as described then I'm afraid you have no rights to return the tablet.

Would it not be the other way around?
As a customer I would expect a standard install unless it was advertised as having had something else installed on it.

Fosterdog

As a customer buying a brand new device you'd expect it to have standard OEM software however buying second hand unless advertised as having the original OEM software it is just an assumption. I would want to turn on/test any second hand item before buying and it would be obvious that it had been rooted so I could make my decision whether to buy or not.

there_is_hope

Fosterdog wrote: »

As a customer buying a brand new device you'd expect it to have standard OEM software however buying second hand unless advertised as having the original OEM software it is just an assumption. I would want to turn on/test any second hand item before buying and it would be obvious that it had been rooted so I could make my decision whether to buy or not.

Buying new or second hand from a shop I would expect to be informed if the product was not a standard specification, simple as. Most people would not even know that a tablet could be rooted.

takman

there_is_hope wrote: »

Buying new or second hand from a shop I would expect to be informed if the product was not a standard specification, simple as. Most people would not even know that a tablet could be rooted.

It still is the standard specification it just has different software on it!, which can easily be changed by following instructions online.

neilmcl

there_is_hope wrote: »

Buying new or second hand from a shop I would expect to be informed if the product was not a standard specification, simple as. Most people would not even know that a tablet could be rooted.

Depends, if I saw a 2nd hand PC advertised with Windows 10 then I'd expect it to have an official working copy of Windows 10 installed, similarly if I purchased an Andriod tablet advertised with say, Andriod 4.4 then I'd be expecting exactly that. However, if purchased a used tablet from somewhere like CC, where knowing it might have a questionable history and with no specific details regarding android versions then caveat emptor I'm afraid.

OP, how exactly was this advertised?