Exploding shower door

tykesi

GalaxyMark wrote: »

Thanks for the replies and I am quickly becoming aware of what response I am likely to get. Why would I want another door that has exploded, I wouldn't have any faith in the product and definitely wouldn't want any other member of the family to experience it exploding when they were using the bathroom.

You wouldn't be buying another one which had exploded, you'd be buying an unexploded one

ThumbRemote

Legally they have to provide a remedy. They would be entitled to provide a replacement as a suitable remedy, so I wouldn't bother arguing with them on that score. Even though you don't want it, a replacement is satisfactory under the law.

What I would pick up on is that any remedy they offer must not cause 'significant inconvenience'. You may be able to argue that being without a shower door did cause significant inconvenience, and due to them not replying to your messages for three days you were reasonable in seeking an alternative supplier.

I'm not sure how much the lack of a shower would cause significant inconvenience to you. If you have alternative shower or bath facilities in your house, then not much. Also, did you attempt to phone them to get a faster response? If not, then you haven't really done enough to escalate the issue.

But it might worth considering if you could argue on these grounds.

GalaxyMark

Thanks for the reply, worth considering.

neilmcl

ThumbRemote wrote: »

What I would pick up on is that any remedy they offer must not cause 'significant inconvenience'. You may be able to argue that being without a shower door did cause significant inconvenience, and due to them not replying to your messages for three days you were reasonable in seeking an alternative supplier.

Not significant enough for the OP not to contact the retailer directly via phone but rather email and wait for them to reply, there's even a live chat facility available to use. IMHO 3 days for an email reply is fairly reasonable.

Andalusian_Bay

Hi. This is very alarming. We have just had a better bathrooms shower fitted. Would you mind telling me which shower you bought? Thanks.

[Deleted User]

Andalusian_Bay wrote: »

Hi. This is very alarming. We have just had a better bathrooms shower fitted. Would you mind telling me which shower you bought? Thanks.

What will you do? Complain that you read on the internet of an isolated incident involving a glass shower door? If your own door hasn't "exploded", you have nothing to complain about...

GalaxyMark

Aqualine 800

GalaxyMark

Aqualine 800

GwylimT

It is fairly common with both shower screens and oven doors, so the only way to avoid it is to use a shower curtain and have zero glass on your oven door. All glass has the potential to do this.

louisekatie31

Hi, the same thing just happened to my dad, he got his from better bathrooms too. He was hurt quite badly as he's blind and it happened as he went to get out of the shower. Have spoken to them but still waiting to hear back.