Octopus Energy reviews: Give your feedback

Umiamz

Telegraph_Sam said:

I have always felt that rather more "weight" ought to be given in search engine rankings to customer service feedback.
Octopus tell me that at 4 pm each day they publish the next day's Tracker prices, somewhere on the website. But they don't say where. Has anyone sussed this out?

Perhaps they are getting confused with Agile, for which that is largely correct. All the pages on the website that show Tracker rates are still showing today's at this moment.

bristolleedsfan

Telegraph_Sam  If it helps based on Agile rates for tomorrow, Tracker E likely to be nearer 16pkwh rate than 15p kwh rate or 15.5p ish

Telegraph_Sam

Tks but I am not particularly concerned with tomorrow but more with how (or if) I can look these things up in future as I was led to believe. I'm not sure that I understand the relationship between Agile and Tracker and no doubt there are regional differences also. The last time we touched on 16 p here briefly was a month ago.

masonic

Telegraph_Sam said:

Tks but I am not particularly concerned with tomorrow but more with how (or if) I can look these things up in future as I was led to believe. I'm not sure that I understand the relationship between Agile and Tracker and no doubt there are regional differences also. The last time we touched on 16 p here briefly was a month ago.

The calculations to determine Agile and Tracker rates are both based on the wholesale cost, so they will tend to move in line with each other. Tracker price is coming up as 16.5p today in my region!

bristolleedsfan

Tracker price is 15.50p/kWh today in my region!

niktheguru

Telegraph_Sam said:

Tks but I am not particularly concerned with tomorrow but more with how (or if) I can look these things up in future as I was led to believe. I'm not sure that I understand the relationship between Agile and Tracker and no doubt there are regional differences also. The last time we touched on 16 p here briefly was a month ago.

Not sure i follow the question you are asking. Are you wanting to predict the wholesale price for the coming months? Are you wanting to know what the future tracker prices are?

This may help you for trends up till now: https://www.ofgem.gov.uk/data-portal/overview
Historical "tracker" rates are on the websites we've already mentioned.
Current Wholesale prices: https://www.nordpoolgroup.com/Market-data1/GB/Auction-prices/UK/Daily/?view=table

Not sure how much these are going to "help" you on your quest though.

[Deleted User]

Telegraph_Sam said:

Tks but I am not particularly concerned with tomorrow but more with how (or if) I can look these things up in future as I was led to believe. I'm not sure that I understand the relationship between Agile and Tracker and no doubt there are regional differences also. The last time we touched on 16 p here briefly was a month ago.

I cannot believe that anybody in Octopus has led you to believe that you can, with certainty, predict future wholesale energy prices. As said, there are a number of websites that forecast the direction of energy prices but if it was that easy the guys involved would be sitting on a warm beach somewhere spending their £Ms.

As far as Agile is concerned, no one predicted the drop in wholesale prices this time last year nor did anyone predict the increase in wholesale prices from November onwards. The latter was, in part, due to a perfect storm of unforeseen nuclear power station problems leading to shutdowns and maintenance run ons; a broken interconnector, and a lack of renewable energy.

nadsat

Wonder how this affected the wholesale price, if at all.

Sun and wind generated 60% of all electricity on Monday, data shows

https://www.theguardian.com/environment/2021/apr/06/uk-electricity-system-has-greenest-day-ever-over-easter

Umiamz

nadsat said:

Wonder how this affected the wholesale price, if at all.

Sun and wind generated 60% of all electricity on Monday, data shows

https://www.theguardian.com/environment/2021/apr/06/uk-electricity-system-has-greenest-day-ever-over-easter

It pretty much halved the wholesale price to £31.07 per MWh. It's back to twice that today.

Telegraph_Sam

My previous query was simply to find out where to find the following day's Tracker prices after these have been published at 4 pm on any day as I was told was the case by the Octopus lady