Octopus Energy reviews: Give your feedback

Umiamz

bristolleedsfan said:

All Octopus customers should be asking Octopus if they can switch to tariff mentioned above which is shown via this link https://octopus.energy/tariffs/

They won't let you - the Exlusive and Uswitch tariffs are for new customers only. A colleague of mine tried this morning and was told exactly that.

bristolleedsfan

Octopus tariffs dont have exit penalties thus its customers are free to switch elsewhere if Octopus wont let them switch to these mentioned cheaper tariffs, reply they gave to comment about it on their facebook threads was to message them and they will see what they can do.

spudpie

I was on  Exclusive Octopus 12M Fixed May 2019 v1, due to end on 22/May/2020.I emailed Octopus as follows,
"Good morning Octopus, I'm looking at switching away from Octopus as my tariff is no longer competitive. My statement says I'm currently on your cheapest tariff. Is this still the case? Are you about to bring out a more competitive tariff? I can save around £200 a year with other providers". 
As I've described in my post on 11Feb @ 2:12PM, Quote:- "I was about to switch away using my CEC account but decided to email Octopus to see if I was on their cheapest tariff. They emailed back a "review your quote" link with a "Yes, change my tariff" button to click. I clicked and my new tariff started the next day." My new tariff is  Exclusive Octopus 12M Fixed February 2020 v1

spudpie

There's a new version out now, Exclusive Octopus 12M Fixed February 2020 v2. 

Markfl

I joined Octopus Energy from British Gas around February 2019 and the switch went very smoothly
The problems started when Octopus sent an engineer to change my SMART meter around November last year. Since the change the SMART meter has not worked. I have telephoned them 3 times and each call meant a lengthy wait on hold. Despite the 3 phone calls there has been no progress to resolve this. The worst part is no-one seems to want to take any ownership of the problem and sort it out. 
When my tariff ends next month I will be seeking to change energy supplier    

DawnCrush

Markfl said:

I joined Octopus Energy from British Gas around February 2019 and the switch went very smoothly
The problems started when Octopus sent an engineer to change my SMART meter around November last year. Since the change the SMART meter has not worked. I have telephoned them 3 times and each call meant a lengthy wait on hold. Despite the 3 phone calls there has been no progress to resolve this. The worst part is no-one seems to want to take any ownership of the problem and sort it out. 
When my tariff ends next month I will be seeking to change energy supplier    

Welcome to MSE.

Why did the supplier change your smart meter in November, when it was presumably working ok at the time?

Have you followed the supplier's complaint procedure if you feel you have cause for complaint you wish them to take ownership of?

If your tariff is due to end next month, you can switch NOW if you wish! The switching window opens 49 days before the specified end date.

Umiamz

You can switch any time with Octopus as there are no exit penalties.

PennyForThem_2

Octopus cannot read SM2 meters not installedby themselves.  I have SM2 meters and they have admitted that cannot read them - so what is the point of SM2 meters?

Umiamz

PennyForThem_2 said:

Octopus cannot read SM2 meters not installedby themselves.  I have SM2 meters and they have admitted that cannot read them - so what is the point of SM2 meters?

This is a problem faced by most suppliers at the moment.

spudpie

I wouldn't bother with any kind of smart meter. They can be used to switch off your power supply remotely by means of the mobile phone network. This may well happen in the future when we have controlled power outages as demand for electricity  outstrips supply. In my opinion they could also be hacked by unfriendlies to do the same. Even though they are supposed to have been  tested against being hacked, I firmly believe anything can be hacked.