Octopus Energy reviews: Give your feedback

savers_united

MWT said:

savers_united said:

I am still waiting to be Informed of the tariff change April 2nd, my rate has increased but I have had no comms to inform me of the change. I spoke with them and they compensated me saying its probably stuck in the system, but still 14 days since I went into a higher rate I still have no comms or explanation as to the rise.

Agreed that you should have had an email, but if you look on your online account the details of your current tariff should be there on the front page, has that not updated either?

Yes it shows on my online account, that was how I realised I had been moved to a higher rate. As I am on price promise, when rates increased in October they did not raise mine until mid November so was not expecting a mail until mid April, so a little shocked when I seen the online account and the new rate applied from April 2nd. They were good about it but as its price promise I wanted to understand how the new rates had been calculated but still waiting for the mail, prior to them taking on the extra customers never had a single issue. 

BargainBear

That explains why my price promise rates have increased as well, but no email to advise it'd be going up.

Telegraph_Sam

I fear that I could be following you but from being a lap behind in understanding the mechanics::
What is the "price promise"? Has it got something to do with Avro?

BargainBear

The "Price Promise" tariff is a variable tariff in that it can change at any time, but prices remained the same for a while now. The tariff promises a saving of at least £50 against price cap prices.

Up until recently, the gas unit price in my area was 3.895p and standing charge was 25.095p.

Looking at my account today, it's showing gas unit price of 7.14p and standing charge is 26.53p

The last email I had advising the rates were changing was 15th October 2021, and rates weren't changing until 12th November 2021, so roughly 1 months notice.  This time, nothing.

Telegraph_Sam

Ah - it's a gas (only) tariff? That would explain my ignorance as a leccy Go Faster

BargainBear

Yeah, price promise is gas only. I'm on Go Faster for electric.

Telegraph_Sam

Interested to know what you decide to do when the time comes and there isn't a price promise for Go Fasters 

masonic

Telegraph_Sam said:

Interested to know what you decide to do when the time comes and there isn't a price promise for Go Fasters 

There is a "£50 below the price cap" tariff for electricity too: https://octopus.energy/blog/why-we-are-increasing-energy-prices-for-some-customers/

bristolleedsfan

Telegraph_Sam said:

Ah - it's a gas (only) tariff? That would explain my ignorance as a leccy Go Faster

Price Promise tariff  (no longer available to new customers)  was same as all Octopus tariffs with exception of smart meter only tariffs available as electricity and gas only as well as dual fuel.
£50 below the cap applied to dual fuel typical average consumption - same usage as headline energy cap figure is based on

bristolleedsfan

SJMALBA said:

Thanks, all.

FWIW, actual 2021 usage was:-

Electricity - 2780 kWh

Gas - 15140 kWh

Estimated Annual Usage from March bill:-

Electricity - 2473 kWh

Gas - 14300 kWh

And currently applicable tariffs:-

(apologies for going a bit OT)

Flexible Octopus, existing Octopus customers - from this month they are giving £4 a month electricity discount credit until at least 30 September that equates to about 13p per day S/C reduction

Tracker tariff current version gas kwh rate is up to 11p kwh max, electricity is up to 40pkwh max
You can see the daily prices for each region

https://energy.guylipman.com/sm/gastracker
https://energy.guylipman.com/sm/electracker

https://energy.guylipman.com/sm/compare?tariff=15 - Region (for time-varying tariffs) drop down shows which region relates to each letter