Armtrac dramas, not usual issues!!

Captain_Krunch

Thanks HO87, I suspected it didn't quite ring true.
Never the less you need to look at the conditions of your lease and get in touch with the landowner and complain. They may be emboldened by the amount owed and may try to use the courts as a debt collector.
Have a read about the man youre paying your money too. http://parking-prankster.blogspot.co.uk/2014/11/mick-cooke-of-armtrac-threatens-to.html

Ian011

CoastalNomads wrote: »

You will need to phone our office Monday – Friday 9am – 5pm before each instalment is due on 0871 2000 476 ...

Failure to declare the Service Charge for this premium rate number 'in close proximity to the number' is a breach of Ofcom regulations, the 'Conditions binding non-providers', effective 1 July 2015.

More importantly, usage of a premium 084, 087 or 09 number is a breach of Regulation 41 of the Consumer Contracts Regulations 2013, effective 13 June 2014 and of the industry Code of Practice.

Regulation 41(2) gives you the right to a refund of any excess call costs incurred, over and above whatever you would have paid for an equivalent call to an 01, 02 or 03 'basic rate' number.

FinalPoke

Sorry to burst bubbles a second time but it's a national rate number not a premium number

Coupon-mad

FinalPoke wrote: »

Sorry to burst bubbles a second time but it's a national rate number not a premium number

Interesting first post, do you have an interest in the case then?! Are you from Armtrac?

Guys_Dad

FinalPoke wrote: »

Sorry to burst bubbles a second time but it's a national rate number not a premium number

To be precise, it is a Business Rate number and check here https://www.gov.uk/call-charges

This states that calls to 0845 numbers are
0843
0844
0845 Business rate numbers 3p to 18p

More crucially, they do NOT come out of your mobile bundle and are chargeable on top of your contract minutes.

Ian011

Ofcom has dropped the term "business rate numbers" to describe 084 and 087 numbers. The gov.uk page you quote was prepared by a different department who have not yet caught up with this change. Many of the quoted call costs are also out of date. Pricing on that page for 084, 087, 09 and 118 numbers does not reflect the split-charge system that was introduced on 1 July 2015.

All 084, 087, 09 and 118 numbers are premium rate. The premium is the additional Service Charge paid to the benefit of the called party and their telecoms provider. Ofcom and ASA rules require this charge be declared alongside the number everywhere it is advertised or promoted.

BIS regulations state that retailers, traders and passenger transport companies are no longer allowed to use these numbers to discuss goods or services that you have bought. This includes missing deliveries, damaged goods, billing or payment problems, upgrades, downgrades, complaints, cancellations, refunds and most other "post-sales" enquiries. The FCA extended the regulations to cover banks, card companies, insurers and other financial services firms. Cabinet Office guidance has effectively banned the use of these numbers by government departments, their agencies and other public services.

Where the Service Charge element of the call cost is more than 7p per minute or per call, the number is further defined as being a Controlled Premium Rate Service and therefore comes under additional regulation by the Phone-paid Services Authority. CPRS regulation also covers all chatlines, all "adult" entertainment services and all internet dialler-operated services. It also covers 070 numbers and mobile shortcodes where the benefit to the called party and their telecoms provider is more than 10p per minute.

Numbers that are inclusive, else geographic rate: 01, 02, 03
Numbers that are inclusive, else mobile rate: 071-075, 077-079
Numbers that are always free-to-caller: 080, 116 (plus 105, 111, 112/999)
Numbers that are premium rate: 070, 084, 087, 09, 118. Call charges for 070 numbers are still combined. Call charges for 084, 087, 09 and 118 numbers have been "unbundled".
Numbers that incur "non-standard" charges: landline and mobile numbers allocated in Jersey, Guernsey and Isle of Man and various numbers starting 055, 056 and 076 along with police 101.