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Focalprice

Ordep
Ordep Posts: 86 Forumite
Focalprice

I purchased a Lenovo mobile phone for my daughters birthday,
from Focalprice.( No idea were abouts in the world they are)
The phone turned out to be for the Asian market (mostly in Japanese)
Focalprice have refused to accept a return instead offering me a
5% discount. No use to me as the phone is unusable here.
Paypal are of no help.
I dont know were to go from here. Any advise would be most welcome.
“Everything comes to pass, nothing comes to stay.”
«1

Comments

  • Ian011
    Ian011 Posts: 2,432 Forumite
    Fifth Anniversary 1,000 Posts Name Dropper
    Did it come with a UK mains plug? If not, I believe that also breaches UK regulations.
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Ordep wrote: »
    (No idea were abouts in the world they are)
    the phone is unusable here.
    Why?
    Paypal are of no help.
    I dont know were to go from here. Any advise would be most welcome.
    advice

    I don't think that they have done anything wrong.
  • Ordep
    Ordep Posts: 86 Forumite
    Ian011.
    Thanks for your reply.
    No, it was not a uk mains plug.
    A type I'd not seen before,
    Two pronged & flat.
    “Everything comes to pass, nothing comes to stay.”
  • Ordep
    Ordep Posts: 86 Forumite
    Grumbler
    Thanks for your reply.
    'About us'. goggle gook.
    'Why?' The phone turned out to be for the Asian market (mostly in Japanese)
    “Everything comes to pass, nothing comes to stay.”
  • Robin9
    Robin9 Posts: 13,062 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Why is it unusable ?
    Never pay on an estimated bill. Always read and understand your bill
  • Ordep
    Ordep Posts: 86 Forumite
    Robin9
    Thanks for your reply
    For example, it won't let you install Google.
    “Everything comes to pass, nothing comes to stay.”
  • Topper1900
    Topper1900 Posts: 79 Forumite
    What model is it? As I'm surprised an Android phone (if it is one) won't let you install Google.

    Have you seen any similar for sale on eBay UK, if so, you maybe able to sell it on?
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Model may help point you in the direction for UK use .
  • TadleyBaggie
    TadleyBaggie Posts: 7,080 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    I suspect what you think is Japanese is actually Chinese, Focalprice are a Chinese retailer. The Google Play store will not (easily) install on Chinese phones but can be done: http://forum.xda-developers.com/showthread.php?t=1874285
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 2 May 2016 at 1:40PM
    Ordep wrote: »
    Grumbler
    Thanks for your reply.
    'About us'. goggle gook.
    http://dynamic.focalprice .com/
    "About us" is at the bottom
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