Acqua late fee

Islington

Just wondered has anyone else with a Acqua card set up a direct debit online and had them not take the payment and charge you a £12 late fee?

dresdendave

No personal experience but the general rule with DD's and CC's is never rely on a DD being in place until your statement reads "Your payment of £xx.xx will be taken by DD on xx.xx.2016" or words to that effect.

eskbanker

Islington wrote: »

Just wondered has anyone else with a Acqua card set up a direct debit online and had them not take the payment and charge you a £12 late fee?

Yes, there are various posters who have had problems with DDs, you may not find the relevant threads if you're searching for it as 'acqua' rather than 'aqua' but see the likes of:

https://forums.moneysavingexpert.com/discussion/5430820

https://forums.moneysavingexpert.com/discussion/5450452

If you made the DD arrangement far enough in advance of the payment date then you should stand a decent chance of getting them to waive the fee if you ask nicely and maybe even remove any marker from credit files, which is possibly more worth pursuing....

Ben8282

You need to give more information about the circumstances which resulted in the dd not being taken.