Help! Ticket now with Ultimate Customer Solutions

picardygirl

Hi all, looking for some advice/thoughts. Ive read the sticky but dont really know what to do or not to do now.

My son pulled over on private land as he was lost and spent 14 minutes on his phone looking where to go, not realised he was on private property (industrial/warehouse type place) so was issued a few days later with a £60 fine from parking eye.

He appealed the parking fine, stating that he was lost, never left the vehicle, he can clearly be seen in all the photos they provided that the car was never left, lights on, window partially, in one photo clearly shows a man asking him for directions as he was lost too.

Got an reply from appeal saying this cannot be taken any further until we have confirmed name address etc for the drivers, we replied to the email (we have now discovered this email was sent from an unmonitored email address!).:mad:

So have now been issued with a letter demanding £60 + £100 = £160. We've tried calling them, first of all they said they would look into it, nothing, so we tried again to be told email the details back to parking eye, who emailed back saying its now being dealt with by UCS. Obviously they are only interested in collecting the £160.

What should we do now? Pay up and pay for our mistake of hitting "reply" to the email or ignore it and see what happens? What could happen?

Thanks for your help, my son is 18 and i know I would fight it but i dont want to advise him wrong and he ends up getting bad credit!:(

Thanks in advance

Edit to add: apologies its not parking eye its London Parking Solutions

Herzlos

Complain to the BPA that you weren't given a proper appeal acknowledgement or POPLA code. Hopefully they'll give you one, if not, ignore everything else until you get a Letter Before Action.

dazster

And complain to DVLA that you were told you couldn't submit an appeal unless you named the driver. This nonsense was supposed to have been stamped out years ago.

Was your son 18 at the time of the "event"?

Castle

dazster wrote: »

And complain to DVLA that you were told you couldn't submit an appeal unless you named the driver. This nonsense was supposed to have been stamped out years ago.

I think you mean BPA; not DVLA.

picardygirl

Yes my son was and still is 18, why would it have made a difference if he was under 18 when the "incident" happened?

Herzlos

picardygirl wrote: »

Yes my son was and still is 18, why would it have made a difference if he was under 18 when the "incident" happened?

Under 18's are legally able to enter contracts; so can't be pursued for breach of them.

Umkomaas

@OP. Are you absolutely certain the charge has come from ParkingEye of Chorley?

The reason I ask is that I have never associated PE with UCS and you only get 2 'photos' from PE which are ANPR snaps of entry and exit, with separate boxes showing blow-ups of the vehicle's registration plate. Also, industrial estates are not PE's normal stamping ground.

Umkomaas

Herzlos wrote: »

Under 18's are legally able to enter contracts; so can't be pursued for breach of them.

I'm sure that was debunked a couple of years ago in a private parking court case. Details are hazy, but I remember forum advice at the time was that u18s weren't liable - but blown out of the water shortly afterwards.

Finding the thread probably too difficult without name/court location to narrow down the search.

Better points to challenge the PCN.

picardygirl

Umkomaas wrote: »

@OP. Are you absolutely certain the charge has come from ParkingEye of Chorley?

The reason I ask is that I have never associated PE with UCS and you only get 2 'photos' from PE which are ANPR snaps of entry and exit, with separate boxes showing blow-ups of the vehicle's registration plate. Also, industrial estates are not PE's normal stamping ground.

My apologies, no it was originally from London Parking Solutions. Realised this after i'd written it, have been looking it up this morning and had Parking Eye stuck in my head! Sorry!

picardygirl

Thanks. I've emailed the BPA, hopefully I will get a reply.

So I assume the next stage would be a "letter before action", is this a last attempt at getting the money before legal action starts? Where could this end up? Court? Could the costs spiral if we lost at court?

Herzlos

costs can go up by about £50 if you lose at court, but you stand every chance of winning and getting your own costs back.