HELP - Incorrect amount taken from credit card

Mikef

Hi All, I need a bit of advice.

On the 7th April mytyres.co.uk had a pricing error on their website, I ordered four tyres for £120 and recieved an email confirmation confirming the price.

On the 12th of april I recieved a dispatch notice with with parcel tracking details, on this notice the price had been changed to £330.

I had no other communication from the company regarding any change to the price.

What are my rights here? Obviously Im disputing the payment with my credit card company but do i have to pay the 330, do i have to send the goods back etc etc?

Thank you

wealdroam

Mikef wrote: »

Hi All, I need a bit of advice.

On the 7th April mytyres.co.uk had a pricing error on their website, I ordered four tyres for £120 and recieved an email confirmation confirming the price.

On the 12th of april I recieved a dispatch notice with with parcel tracking details, on this notice the price had been changed to £330.

I had no other communication from the company regarding any change to the price.

What are my rights here? Obviously Im disputing the payment with my credit card company but do i have to pay the 330, do i have to send the goods back etc etc?

Thank you

What is the correct price?

You need to speak to the supplier and find out why they have done this.

Mikef

well i assume the correct price is the amount they charged to my card but this wasnt the price i ordered at on the 7th April

unholyangel

As above, you really need to speak to them to find out what has happened.

But in a nutshell, no - they can't charge you the more expensive price because thats not what you offered or agreed to.

glentoran99

What did your confirmation email say?

pappa_golf

ok "asda price" goods will be charged at the price prevailing at time of dispatch

glentoran99

pappa_golf wrote: »

ok "asda price" goods will be charged at the price prevailing at time of dispatch

That's totally different different

unholyangel

Looks like the company aren't familiar with how law works.

They company you contract with is located and registered in the UK - yet they try to apply german law to the contract.

The only way that would be valid (the german law being the governing law) would be if you contracted with a german company, paid the german company and the UK company role was purely as a contractor of the german company to provide services for them (in other words, how amazon are set up).

wealdroam

Mikef wrote: »

Obviously Im disputing the payment with my credit card company...

Why are you disputing the amount when you have no understanding of why you have been charged the higher amount?

What effort have you put in trying to find out why they have done this?

pappa_golf

glentoran99 wrote: »

That's totally different different

is it tho?


perhaps it might be in the small print at mytyres.co.uk , there will be a section about errors and omissions


they accepted the order took a "hold" of money and printed the final invoice on day of dispatch , by which time the error had been spotted

sheramber

According to their Facebook page they had a technical glitch on their website.

Lots of dissatisfied customers.