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HELP - Incorrect amount taken from credit card

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Comments

  • agrinnall
    agrinnall Posts: 23,344 Forumite
    10,000 Posts Combo Breaker
    Mikef wrote: »
    I

    That being said they did sort this out eventually and Ive been refunded the difference without too much fuss

    Just to be clear (again!) have they let you keep the tyres and you've only paid £120? If so that's a very good result.
  • BrentMeister
    BrentMeister Posts: 223 Forumite
    Mikef wrote: »
    The way i understand it is - if you go in a shop and see something priced up at one price they cant change the price at the till - at that point they have two options, remove from sale or offer it you at the price advertised.


    That's not correct.

    They have a few options.

    1) Correct the price on the shelf
    2) Remove the item from sale (Although just as easy to remove the displayed price)

    They 'could' offer to sell to you at the lower displayed price, however there is no legal obligation for them to do so.

    However, comparing instore vs online price discrepancies is irrelevant as they are both different.
  • Mikef
    Mikef Posts: 33 Forumite
    agrinnall wrote: »
    Just to be clear (again!) have they let you keep the tyres and you've only paid £120? If so that's a very good result.

    Yes, they have let me keep the tyres for £120 :j
  • Gavin83
    Gavin83 Posts: 8,757 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Excellent customer service from Mytyres, I'm impressed!
  • Mikef
    Mikef Posts: 33 Forumite
    Gavin83 wrote: »
    Excellent customer service from Mytyres, I'm impressed!

    yeah, for me it definitely beats the 2014 christmas lindt chocolate order that was honoured at the wrong price. :D
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