I want to how do I return my new phone which has been delivered. VF.

deano72_2

To cut a long story short, I have taken out a new deal with VF over the Phone.they sent the the wrong phone and will be sending out a new one Monday, when dpd deliver the correct one the VF cs said give the other one to the driver. My neighbour will doing this for me , i haven't even opened the wrong one They sent , so don't know if there's a returns envelope, or does the neighbour just hand it to dpd as it came. Also will my neighbour need to get some kind of proof that dpd have received it.

I have got the energy/patients to fone cs for clarification

grumbler

Whatever you or your neighbour do, make sure you get a receipt.

glentoran99

the DP driver will bring a bag which its just dropped into, and sealed, that's how its worked before with me

deano72_2

Spoke to VF cs today, she wasn't sure , I said I will need a receipt from dpd,what happens if the driver does not or can not issue a receipt, she said the fact the driver will exchange the new set for the wrongly delivered one will be proof... Yeah right! I have no confidence in VF and can just see it going t1ts up

J_B

If all else fails, maybe take a photo of the driver exchanging the thing???

deano72_2

It's my neighbour that will be dealing with them, as I'll be at work.
She's oldish and doing me a fav, all I exspect her to do is open the door, exchange the phones (get a receipt if poss) close the door , then carry on what she was doing

DCFC79

Could you not arrange to do the swap the phones yourself or drop the 1 you want to return at a DPD depot and your neighbour accepts the correct phone for you ?

deano72_2

I'm at work during the day, the nearest dpd depot would be 50 mile round trip

deano72_2

You can't make it up.

Received a sms this morning, " there is a slight delay in your order, no need to to do anything, we're be in touch "

So get home from work, the neighbour has not had visit from dpd as I exspected.. I spoke to cs (fourth time in 5 days) and they established the phone is out of stock, I said why did you say you will deliver something that you haven't got and should of checked before giving me ( in this case my neighbour who has waited in for the second time)a delivery date, he replied with some bs,basically blamed the system. I asked if the next delivery could be done at a store " no sorry we can not do that, it may get misplaced " ok then can you ring stores in my area and see if they got one, if so I will go there and exchange phones, " sorry can not do that either". Ok can I speak to your manger? " you will have to log a call back which be with in 72hrs" unreel , A massive company like VF and it seems like it's run like bunch of incompetent amateurs!
It's been a complete balls up from when I took the upgrade with there retentions dep, I was going give them the benefit of doubt before post a thread about it... But getting close to pulling the plug all together

glennstar

Have you asked if you can complete this transaction in store?

glentoran99

deano72 wrote: »

You can't make it up.

Received a sms this morning, " there is a slight delay in your order, no need to to do anything, we're be in touch "

So get home from work, the neighbour has not had visit from dpd as I exspected.. I spoke to cs (fourth time in 5 days) and they established the phone is out of stock, I said why did you say you will deliver something that you haven't got and should of checked before giving me ( in this case my neighbour who has waited in for the second time)a delivery date, he replied with some bs,basically blamed the system. I asked if the next delivery could be done at a store " no sorry we can not do that, it may get misplaced " ok then can you ring stores in my area and see if they got one, if so I will go there and exchange phones, " sorry can not do that either". Ok can I speak to your manger? " you will have to log a call back which be with in 72hrs" unreel , A massive company like VF and it seems like it's run like bunch of incompetent amateurs!
It's been a complete balls up from when I took the upgrade with there retentions dep, I was going give them the benefit of doubt before post a thread about it... But getting close to pulling the plug all together

Don't! for all the hassle you could get a significant discount, similar happened to the wife and ended up with an 85% discount