Currys Experience

Blackbeard_of_Perranporth

Wajid wrote: »

On Friday 26th March 2016 my wife and I attended Currys at the Wednesbury Megastore at Junction 9 of the M6. We travelled from Erdington, Birmingham. After liaising with a member of your staff we settled on a Sony 65" television. We also sought advise about securing our existing television with a bracket on the bedroom wall. We were advised that a Sonus full motion wall mount would be suitable for our 47" television. This cost £120. We also paid to have the mount installed which cost an additional £90. A date was secured to install the mount for Wedneaday 30th March 2015. The time frame we were given was between 0700-1100 hours. Both my wife and I being in full time employment agreed for me to book the morning off work to facilitate the installation.

On Wednesday 30th March two male staff of KnowHow attended the address. The address has recently been renovated with new carpets. They refused to remove their shoes, citing some excuse surrounding Health and Safety which I believed to be false but allowed them to keep their shoes on. The male (text removed by MSE Forum Team) went to the bedroom and immediately informed me that the wall mount bracket was not suitable for the bedroom. He explained that the bedroom wall was made of plasterboard and the wall mount would rip off the plasterboard if attached to the existing 47" television. Disappointed I queried how the problem could re resolved. I was advised to go and buy a fixed bracket. I asked the gentleman to wait so I could go and buy one from the local Currys store but was informed they had been allocated a specific time frame and would wait to install it as they had other appointments.

Reluctantly I agreed to book another appointment. This was booked for Thursday 31st March for another KnowHow staff to come out and install the correct bracket. In the meantime I went to Currys and purchased another wall mount for £45. After liaising with my wife it was again agreed that I would book Thursday morning off work to facilitate the installation.

On Thursday morning two KnowHow staff attended the address. They were both polite and courteous. Both were asked to remove their shoes which they did without question. Upon checking the bedroom wall I was informed that KnowHow would not allow them to install the wall bracket mount as the wall had two electric points. One being a plug socket and the other a light switch. They informed me they did not possess the equipment needed to identify where exactly in the wall the electric supply was so that they did not damage the electric supply. I found this hard to believe given that KnowHow staff install various electrical equipment on a daily basis across the country.

Angry and devastated both my wife and I then decided to source an independent television expert to install the wall bracket. This cost us £120 and I had to book the afternoon off work to allow this to be done.

On Friday both my wife and I attended Currys Wednesbury to return the original wall mount and request a refund for the installation cost. This was facilitated but we were informed no compensation would be offered for the time taken off work and the amount of inconvenience and distress caused to us.

The treatment both my wife and I experienced from Currys was terrible. An established such as Currys should pride itself on great customer service. In my case you have a customer who has been left with a completely dissatisfied experience. With the aid and with the aid of internet forums and internet blogs I will let everybody I can know about my shocking experience with your company.


The old saying of "one happy customer will tell one or two of his friends but an unhappy customer will tell everybody he can" rings true in this particular case.

First world problem!

barbiedoll

Two home appointments with KnowHow staff AND they turned up for both? And on time?

OP should get compo for the shock! :rotfl::rotfl:

pappa_golf

the worry was that a Knowhow member of staff had an electric drill , however its company policy that their co worker has to hold the chuck key




the mind boggles

Hermione_Granger

Blackbeard_of_Perranporth wrote: »

First world problem!

Posted on a first world forum.

warehouse

I'm simply staggered by that letter. What planet do you live on?

bobbymotors

Yes, but what everyone's forgetting here is that if Currys had installed the bracket there was a likelihood that the TV could have fallen down and seriously injured a child, some kittens (or puppies) or even worse have fallen onto a disabled asylum seeker's head.

pappa_golf

bobbymotors wrote: »

Yes, but what everyone's forgetting here is that if Currys had installed the bracket there was a likelihood that the TV could have fallen down and seriously injured a child, some kittens (or puppies) or even worse have fallen onto a disabled asylum seeker's head.

true


but they did not have the instruction book for the electric drill with them

daytona0

The old saying of "one happy customer will tell one or two of his friends but an unhappy customer will tell everybody he can" rings true in this particular case.

That is certainly true, but we aren't all sheep! It is probably just your family and friends who will form a biased opinion of the situation and make a decision accordingly.

Most other people will realise that:

1. You're being silly over the shoes issue (because it isn't unreasonable to assume that some customers may have broken glass or nails etc on the floor, so it is a health and safety issue).

2. Currys very kindly DIDN'T install a bracket when they knew it was a health and safety issue.

3. They have terms and conditions for the service, https://www.knowhow.com/terms-and-conditions.aspx?country=uk#B5, which may address the whole eletrical issue you brought up.

4. They arrived at the chosen dates and times. They also didn't jib off someone else (next appointment) by waiting for you to nip out and buy a new bracket when technically you should have bought the correct one based on your wall type in the first place

5. You got a refund with little to no hassle.

6. Through what is arguably YOUR ERROR (not checking your wall type or getting an initial assessment) you now want to claim compensation for the booking you made and the booking they re-arranged for you (for free!).

takman

I'm always surprised about the amount of money people will pay to do simple DIY jobs, £90 and then £120 paid to fit a wall bracket!!. No wonder my friend who is an Odd Jobs's Man is doing so well!.

My wall bracket cost £15 from ebay and is held onto plasterboard with those expanding screws. It has been there for years and there is no problem with it falling down. All fitted by myself for free!

Mr.Generous

modern tv's are light weight, tesco direct do decent brackets. To fit one without installing a socket or anything I'd charge £50 and do an excellent job. bracket extra but from as little as £20