Currys Experience

Wajid

On Friday 26th March 2016 my wife and I attended Currys at the Wednesbury Megastore at Junction 9 of the M6. We travelled from Erdington, Birmingham. After liaising with a member of your staff we settled on a Sony 65" television. We also sought advise about securing our existing television with a bracket on the bedroom wall. We were advised that a Sonus full motion wall mount would be suitable for our 47" television. This cost £120. We also paid to have the mount installed which cost an additional £90. A date was secured to install the mount for Wedneaday 30th March 2015. The time frame we were given was between 0700-1100 hours. Both my wife and I being in full time employment agreed for me to book the morning off work to facilitate the installation.

On Wednesday 30th March two male staff of KnowHow attended the address. The address has recently been renovated with new carpets. They refused to remove their shoes, citing some excuse surrounding Health and Safety which I believed to be false but allowed them to keep their shoes on. The male (text removed by MSE Forum Team) went to the bedroom and immediately informed me that the wall mount bracket was not suitable for the bedroom. He explained that the bedroom wall was made of plasterboard and the wall mount would rip off the plasterboard if attached to the existing 47" television. Disappointed I queried how the problem could re resolved. I was advised to go and buy a fixed bracket. I asked the gentleman to wait so I could go and buy one from the local Currys store but was informed they had been allocated a specific time frame and would wait to install it as they had other appointments.

Reluctantly I agreed to book another appointment. This was booked for Thursday 31st March for another KnowHow staff to come out and install the correct bracket. In the meantime I went to Currys and purchased another wall mount for £45. After liaising with my wife it was again agreed that I would book Thursday morning off work to facilitate the installation.

On Thursday morning two KnowHow staff attended the address. They were both polite and courteous. Both were asked to remove their shoes which they did without question. Upon checking the bedroom wall I was informed that KnowHow would not allow them to install the wall bracket mount as the wall had two electric points. One being a plug socket and the other a light switch. They informed me they did not possess the equipment needed to identify where exactly in the wall the electric supply was so that they did not damage the electric supply. I found this hard to believe given that KnowHow staff install various electrical equipment on a daily basis across the country.

Angry and devastated both my wife and I then decided to source an independent television expert to install the wall bracket. This cost us £120 and I had to book the afternoon off work to allow this to be done.

On Friday both my wife and I attended Currys Wednesbury to return the original wall mount and request a refund for the installation cost. This was facilitated but we were informed no compensation would be offered for the time taken off work and the amount of inconvenience and distress caused to us.

The treatment both my wife and I experienced from Currys was terrible. An established such as Currys should pride itself on great customer service. In my case you have a customer who has been left with a completely dissatisfied experience. With the aid and with the aid of internet forums and internet blogs I will let everybody I can know about my shocking experience with your company.


The old saying of "one happy customer will tell one or two of his friends but an unhappy customer will tell everybody he can" rings true in this particular case.

NeverEnough

The name "Currys" and good customer service have never been noted in the same sentence in my experience........they are well known for their arrogant, dismissive attitude towards customers and for fobbing off when things go wrong. "know How" technicians seem to know very little indeed. Plus a company that doesn't bother to supply their workmen with disposable overshoes clearly doesn't give a toss about them messing up customers homes and should be avoided.........

[Deleted User]

Go to John Lewis next time.

tomtontom

Angry and devastated? Over a tv bracket?! :T

marcarm

tomtontom wrote: »

Angry and devastated? Over a tv bracket?! :T

Don't forget distress as well:rotfl::rotfl:

teddysmum

The original post (letter to Currys) reads like a police incident report.

gunsandbanjos

Wow, hope nothing actually bad happens to you if a TV bracket leaves you so angry, distressed and devastated.

Currys have never been renowned for their customer service.

I do like how you liaised with your wife to facilitate the appointment.

Pollycat

teddysmum wrote: »

The original post (letter to Currys) reads like a police incident report.

As a letter of complaint it fails on every level.

I agree about the exaggerated 'devastated'.

When your house has been swept away by a tornado - then you are likely to be devasted.

Chucky1234

I wouldn't expect someone coming to your house to provide a service for you to take their shoes off either unless they're actually dirty.

hollydays

Ops also posted this on trustpilot.

tomtontom

Chucky1234 wrote: »

I wouldn't expect someone coming to your house to provide a service for you to take their shoes off either unless they're actually dirty.

Maybe OP should get some of those shoe cover things to offer to workmen?

http://www.amazon.co.uk/standard-disposable-overshoes-protectors-Caresupermarket/dp/B013TDUVYY/ref=sr_1_1?ie=UTF8&qid=1459700500&sr=8-1&keywords=Disposable+shoe+covers