UKPC PCN on my parking bay

Coupon-mad

dalgis wrote: »

This might've been a good idea, but unfortunately I already advised my friend to appeal and he has done so, thus providing them with the Keeper details.

The registered keeper appealing, stops UKPC getting the data from the DVLA and scuppers UKPC. It is exactly as expected, this is what's been done and the above was right so there is no need to say 'unfortunately':

Keeper appeals, UKPC forget to send a NTK.

Often they send a letter asking who was driving (or asking for a permit or blue badge or 'further evidence') but we tell people to ignore that letter. That's been covered on loads of threads before. Sit tight. Eventually the keeper gets a rejection letter and POPLA code.

And the keeper by that time, can't be held liable because no NTK has been served! That is the entire point of appealing as keeper around week three after a windscreen PCN. The whole plan was to make them omit to send an NTK in time - and not to say who was driving.

What has gone wrong here, unfortunately, (but seems to have done no real harm and just confused UKPC as well as us) is you phoning them! No-one here EVER says to phone a PPC and certainly not someone other than the appellant keeper.

No-one should be phoning them and you (in your name) should not even be in this equation, except to continue with the appeal in your friend's name if you are handling this 'as if you were him, the keeper'. For example if you are going to be doing the POPLA appeal in his name that'll be fine we'll tell assist you with the wording in the end.

But your name should NEVER have cropped up and there is no need to PHONE a PPC ever, ever ever.

dalgis wrote: »

I've spoken with UKPC on the phone to gain more insight on this matter and they have informed me that the last letter was because I'm not the driver nor the keeper and that for the appeal process to move forward in a normal manner, either the driver or the keeper of the vehicle would have to appeal.

Still, I was previously told by them I could appeal on behalf of the driver/keeper, and their last letter was addressed to me as registered keeper (even though I'm not) and stated they had reasonable cause to obtain my details (as registered keeper).

Sounds like they have mucked this up and have never got DVLA data and just written to you after you phoned. You really should NEVER have phoned them and they should not even have your name. You said above that you friend had appealed, not you so this has confused the issue for us and UKPC.

No wonder they are sending the 'old chestnut' letter asking who was driving, fishing for the piece of the jigsaw they desperately need.

DO NOT RESPOND. DO NOT PICK THE PHONE UP. DO NOT NAME THE DRIVER.

Come back when the POPLA code and rejection letter arrive.

But please, as it is not confusing due to you phoning up and giving your name, surely the letter you mention here was a 'Notice to Keeper'?

their last letter was addressed to me as registered keeper (even though I'm not) and stated they had reasonable cause to obtain my details (as registered keeper).

If not, how was it headed?

nigelbb

dalgis wrote: »

This might've been a good idea, but unfortunately I already advised my friend to appeal and he has done so, thus providing them with the Keeper details.

This doesn't matter. POFA 2012 requires for keeper liability to be upheld that the PPC purchase keeper details from the DVLA & then send a valid NTK. Just sending out an NTK when an appeal as Keeper is received is not sufficient. It's quite logical really as without the DVLA data the PPC has no certainty of who the Keeper is. Your friend could have appealed as H. Potter of Hogwarts.

dalgis

Thanks both Coupon-mad and nigelbb for the guidance.

Coupon-mad wrote: »

Sounds like they have mucked this up and have never got DVLA data and just written to you after you phoned. You really should NEVER have phoned them and they should not even have your name. You said above that you friend had appealed, not you so this has confused the issue for us and UKPC.

Apologies for the confusion, this last appeal has been done by me on my friend's name.

Coupon-mad wrote: »

But please, as it is not confusing due to you phoning up and giving your name, surely the letter you mention here was a 'Notice to Keeper'?

If not, how was it headed?

I can't upload links to show the actual letter but it starts as below:

"Re: Notice to Keeper
Your vehicle was recorded on our client's property in breach of bla bla bla.
(...)
A parking charge was issued to the driver at the time but this has not been paid. We therefore had reasonable cause to obtain your details as you were the Registered Keeper of the vehicle at the time of parking (I never said I was the keeper)."

I realise that by appealing under my own name I've caused confusion to you and (luckily?) also UKPC, but out of curiosity why is it counter-productive for them to know my details?

Thanks again for all the help!! :j

Fruitcake

You can post pics by uploading them to a web hosting site such as tinypic or photobucket. Post the URL here but change http to hxxp and someone here will convert it so it can be viewed.
Make sure you redact personal information though.

dalgis

Done!
hxxp://postimg.org/image/jtxdctq6t/

Fruitcake

http://postimg.org/image/jtxdctq6t/

Fruitcake

So no discount offered if paid early, and my personal favourite bit is this,

"Payment is required to be paid to UKPC (the creditor) by the driver within 28 days of this notice."

So the keeper has to pay nowt then according to that.


Complain to the BPA and DVLA that no discount has been offered and thus this bog paper has breached the BPA CoP.

Quentin

dalgis wrote: »

I realise that by appealing under my own name I've caused confusion to you and (luckily?) also UKPC, but out of curiosity why is it counter-productive for them to know my details?

Why did you appeal when you are neither the driver nor the keeper of the car in question???


In #11 you say your friend has appealed as the keeper???

dalgis

Quentin wrote: »

Why did you appeal when you are neither the driver nor the keeper of the car in question???


In #11 you say your friend has appealed as the keeper???

A friend parked in my space and got a ticket, I felt responsible and phoned UKPC asking if I could deal with the appeal myself to unburden my friend of the process, they said yes.
I appealed as neither the driver nor the keeper, UKPC changed their mind and asked for the driver/keeper, I re-appealed on the keeper's name just as if he had appealed himself.

Admittedly a rather clumsy way to deal with the whole thing. Live and learn.

Quentin

So was the NTK addressed to the keeper or not?