Lloyds Fraud Team - I keep getting picked on!!

sharifah

Hi there,

First time writing in the forum - normally a lurker. Just want to find out if anybody else has suffered the same problem as me.

My story - I'm a freelance civil engineer and run my own Ltd Co. I pay myself a small salary each month, and take dividends from the business, large chunks 2/3 times a year. No mortgage, no debts, operate the Martin Lewis style of a few high interest current accounts.

Last week, I transferred £20k of dividend into my Club Lloyds. Decided not to open an ISA and opened a BoS Vantage, a Tesco current acct and a Nationwide FlexDirect acct. Went into my Lloyds account via internet and transferred £5K to my new BoS Vantage; the transfer was stopped online and I was told to contact the Fraud team. Took 67minutes to get through, was asked a load of stupid questions and the transfer was then allowed by Lloyds. I told them that I had more money to transfer and if they did that to me again, I would close my account and tell everyone how s**t they are.

Today I tried to transfer £3K into my new Tesco account and again was halted online, had to call up their fraud team and worst still, was told to go into branch tomorrow with my passport to verify myself. In the meantime they have suspended my online access.

Anybody else out there have been treated like this? Will this continue forever with Lloyds if I stayed with them? Anyone know the reasons why this sort of thing happens?

I will defo be closing my account with them! Time-wasters!:mad::mad:

xylophone

I have a Lloyds account and not had problems of this kind.

Are you a new account holder with Lloyds?

Apropos of your dividends, had you seen this

http://www.itcontracting.com/calculators/2016-2017-dividend-tax-increase-calculator/

cheesetoast

Once they've got your ID on file, I'd hope that they would go easier on you. But you can see it from their point of view, if they're shifting bags of money for someone whose ID they've never seen.

MABLE

I told them that I had more money to transfer and if they did that to me again, I would close my account and tell everyone how s**t they are.

Possibly your closing remarks have not helped you to have a good banking relationship with them. Banks do have long memories and they probably are hoping you do your banking somewhere else.

If the relationship has broken down then just move on.

meer53

Banks aren't really bothered if you threaten to close your account. It certainly wont prevent any more fraud checks.

Dan83

I have a similar problem with co-op but on a monthly basis.

I transfare money in to co-op then log on to co-op and transfare back out. It always gets held up and I always get a call from the fraud team, I get questioned over the phone and all done, bit of a ball ach if I'm honest, but then I have a spare £800 I'll automate it.

sharifah

Thanks xylophone - i've been with lloyds for 6 years. They used to call me everytime I transferred money and asked if it was me. They seem to have stepped up their game! And yes, I have seen the dividend tax change for next year - thanks

Cheesetoast - I went into branch to open my account 6 years ago - they would've checked my ID then.

Mable - I think I got irate because it took me 67 minutes to get through to their fraud team. I will move on - see the branch manager tomorrow, keep calm, ask him why. If he has a reasonable answer, then fair enough. Whatever he says, I think I'll be switching to Santander

bjbyorkshire

I've had it several times with Halifax. Biggest problem is when I'm doing a transaction on my husbands account and they want to speak to him. He doesn't know the answers to some of the questions as I do all our banking. I usually speak to them first and explain the situation then put him on and try to help quietly if he doesn't know an answer. They are just trying to keep my money safe so I always play nicely with them

diamonds

So transfers internal between LBG companies got halted?


Maybe they think you are manipulating LBG transfers between group banks to gain maximum account benefits from each LBG group bank, a few have reported such as fraud and all LBG accounts closed.


Lots of MSE tarts are doing it, but it may be possible random customers are being targeted.

I questioned the board earlier about such and they just swear blind it cant be that, but when I asked anyone about LBG terms on such no one could point me to anything other than each LBG banks individual terms and conditions.


I think a crackdown on such behaviours Martin raves about on tv has been seen by some of the LBG top management table. And they know they must be losing a fortune with so many bank group brands with customers of multi brands of LBG. Infact I bet they easily cross referenced a few thousand customers as a sample.


Stick with my Halifax only LBG account I think. Safe over sorry.

sharifah

Dan83 wrote: »

I have a similar problem with co-op but on a monthly basis.

I transfare money in to co-op then log on to co-op and transfare back out. It always gets held up and I always get a call from the fraud team, I get questioned over the phone and all done, bit of a ball ach if I'm honest, but then I have a spare £800 I'll automate it.

bjbyorkshire wrote: »

I've had it several times with Halifax. Biggest problem is when I'm doing a transaction on my husbands account and they want to speak to him. He doesn't know the answers to some of the questions as I do all our banking. I usually speak to them first and explain the situation then put him on and try to help quietly if he doesn't know an answer. They are just trying to keep my money safe so I always play nicely with them

OK, so it happens to other people too - and everyone else appears to be more patient than I am.
I can understand if it's a credit card fraud and transactions are stopped but when I've logged in via computer with all the security passwords, passcodes, etc then double security with codes via mobile phone, etc and then the transaction is still halted. Twice! Hmmm, not impressed

diamonds

bjbyorkshire wrote: »

I've had it several times with Halifax. Biggest problem is when I'm doing a transaction on my husbands account and they want to speak to him. He doesn't know the answers to some of the questions as I do all our banking. I usually speak to them first and explain the situation then put him on and try to help quietly if he doesn't know an answer. They are just trying to keep my money safe so I always play nicely with them

Prompt him his telephone banking passwords in writing in front of him before he calls, when he passes security he can simply say having passed security and waiving his rights under the Data Protection Act he is allowing you to deal with the enquiry ongoing for this call.