Factory reset on Moto G - what will I lose?

noelphobic

I've been having problems with my Moto G 2nd gen for a while. I cleared the cache a couple of days ago but it hasn't helped.

I upgraded it to Marshmallow and have a 32gb memory card which I have currently set to internal storage, rather than portable storage.

If I do a factory reset what will I lose? I have the Google photo app so am I right in assuming I won't lose my photos and videos.

I'm not sure if my contacts are stored on my SIM card and/ or on the phone itself. How can I find out?

Will I lose my texts? I'm assuming I will get my WhatsApp messages/contacts back when I reinstall it.

Would greatly appreciate any help before I throw this phone out of the window. :eek:

JJ_Egan

Remove the external sd card .

Contacts are on your phone and on sim if you backed up to sim.

noelphobic

JJ_Egan wrote: »

Remove the external sd card .

Contacts are on your phone and on sim if you backed up to sim.

I can't work out how to tell if the contacts are backed up to my SIM.

wongataa

noelphobic wrote: »

I can't work out how to tell if the contacts are backed up to my SIM.

It's unlikely your contacts are backed up to the SIM as the SIM cannot store all the contact information you will have. Normally you sync your contacts with your Google account so they are backed up there.

If you factory reset your phone it will return to the state it was when bought new. All personal data and downloaded apps will be gone. Text messages will be gone. All settings will be back at the defaults. Any data backed up to your Google account will be unaffected and can be restored back to the phone. Anything not backed up will be lost.

ballyblack

in google photo app
click settings
click 'Free Up Device storage'

This will upload all pics to the cloud google photos

noelphobic

ballyblack wrote: »

in google photo app
click settings
click 'Free Up Device storage'

This will upload all pics to the cloud google photos

Won't the photos be saved on the Google photo app anyway?

DCFC79

noelphobic wrote: »

Won't the photos be saved on the Google photo app anyway?

Upload all photos to Google drive.


Login to Gmail on a pc and see if the contacts are listed.

You can choose to export contacts to a .vcf file from the contacts screen.

I use a nexus 5 though.

I've backed up before and any photos and contacts were backed up before I did a factory rest

20aday

noelphobic wrote: »

I can't work out how to tell if the contacts are backed up to my SIM.

As posted above your contacts should be backed up to your Google account.

Sign in from your computer with your Gmail details and they should be there for you.

noelphobic

DCFC79 wrote: »

Have a look in Google Drive, maybe there's an option you can choose where photos are automatically stored in Google drive.

Login to Gmail on a pc and see if the contacts are listed.

You can choose to export contacts to a .vcf file from the contacts screen.

I use a nexus 5 though.

I've backed up before and any photos and contacts were backed up before I did a factory rest

I thought that if I did a factory reset the photos would still be stored in the Google photos app? Or is that me being thick?

I've got photos in there from as far back as July 2012 which is when I got my first Android phone and I've had several since.

DCFC79

noelphobic wrote: »

I thought that if I did a factory reset the photos would still be stored in the Google photos app? Or is that me being thick?

I've got photos in there from as far back as July 2012 which is when I got my first Android phone and I've had several since.

As i say I've done a reset before and I don't recall having to do anything really photos.

If your confident the photos are backed up in the Drive app and contacts are backed up then carry out the reset.

Have you tried uploading the photos to Drive and then deleting them from the phone.

noelphobic

DCFC79 wrote: »

As i say I've done a reset before and I don't recall having to do anything really photos.

If your confident the photos are backed up in the Drive app and contacts are backed up then carry out the reset.

Have you tried uploading the photos to Drive and then deleting them from the phone.

Most of them aren't stored on the phone, they're on Google photos. Even the ones on the phone are backed up on Google photos.