BT Premium Mail price increase

Jivesinger

Ziggy_Stardust wrote: »

I do use call forwarding from a couple of other temporary email addresses I have to BT, so yes I am looking at doing this in reverse however my concern is will BT honour this after my cancellation period is up

I don't think they're under any obligation to do so.

If you stop paying for an email address with them, they'd be within their rights to switch it off immediately (which would of course mean that there'd be nothing to forward).

Ziggy_Stardust

Jivesinger wrote: »

I don't think they're under any obligation to do so.

If you stop paying for an email address with them, they'd be within their rights to switch it off immediately (which would of course mean that there'd be nothing to forward).

... and this is my concern

custardy

jenniewb wrote: »

I'm not sure how many other providers do this but when I moved/combined three different email addresses to one gmail address, they let me set something up to forward anything which was sent to those email addresses to be sent to the new gmail account.

I did let people know I'd changed address and it was easy enough to see which emails had been forwarded and which had not so to remind those who had sent to the old addresses but even so after I think 3 years I was reminded that emails were still being forwarded and asked if I wanted to continue forwarding things as per usual.

It seems the only thing that stops the emails being forwarded is not continuing the request via a simple one-click set up or that the previous email account has been ended due to it not being used but if you're letting others know that your email has been changed then hopefully it wont matter if the account does close.


I've been using BT a few months now and though it serves a purpose (they are the only service I've found with a technical support person around after 10pm to 8am throughout the week which is when I mostly use my computer and when I find the connection seems to drop and need them to sort things) but the service itself is so questionable that I'm wondering if it's worth the extra I'm paying for this.

Having been with many other suppliers the customer service isn't that much better (with the exception of Talktalk who were too bad to describe in a concise paragraph here) I'm not sure if they're not all as bad as each other in one way or another. The only difference seems to be the price.

isn't the idea to have a connection you dont need such 'support'?

50Twuncle

I am suprised that TalkTalk have not cottoned on to this con !!

DrPeterVC

In the email they sent they suggested that I could (re-)join BT for £5 per month (plus line rental) and keep my email. But strangely when I looked on their website they actually seem to have a deal (10GB limit) for £4.50 per month.

I only agreed to pay £1.60 p.m. by DD a couple of years ago, to keep my email address of 15+ years, as they claimed they were migrating to google - but that never happened.

PS: Just set up a new user account using my gmail email rather than btinternet!

Ziggy_Stardust

Yet another 15 mins waiting on the phone with it just ringing out, they tell you in the email to phone and cancel but how the heck do you do it when they don't 'pick up'. I've searched their website for information and it seems disorganised, this really does justify my thinking that they are not even worth the £1.60 per month let alone £5. I go away next week and I want to get this sorted and out of the way.

Mr_Toad

Ziggy_Stardust wrote: »

I've had my bt email address for over 15 years, I moved from BT Broadband because of their dreadful customer service and since have paid a small amount each month to keep my family's email addresses. My email address isn't just for email but it is used as a log-in (as requested) by many online companies some of them I use very occasionally. BT have completely shot themselves in the foot and if there was any chance of me going back to them in the future has completely gone, this treatment is tantamount to blackmail.

Why not just work through the companies you do use and change your email address that is linked to your account?

I did this years ago when I decided that it was a good idea to have a non ISP linked email address to prevent problems like this down the line.

It didn't take long to do and any that I missed either got changed at a later date or I set up a new account. You could probably have done the important ones in the time you've spent on hold waiting for help.

Ziggy_Stardust

Mr_Toad wrote: »

Why not just work through the companies you do use and change your email address that is linked to your account?

I did this years ago when I decided that it was a good idea to have a non ISP linked email address to prevent problems like this down the line.

It didn't take long to do and any that I missed either got changed at a later date or I set up a new account. You could probably have done the important ones in the time you've spent on hold waiting for help.

Thanks I am doing this, I still have to make the phone call to cancel though, guess lots of people are. As for missed emails which come in later this is my worry as there is no information as to whether we can still get forwarding or not.

Mr_Toad

Ziggy_Stardust wrote: »

Thanks I am doing this, I still have to make the phone call to cancel though, guess lots of people are. As for missed emails which come in later this is my worry as there is no information as to whether we can still get forwarding or not.

Years ago, when we still had dial-up modems, I had a separate phone line fitted for the computer so as not to block the home phone line. It was with NTL, now Virgin Media.

After I cancelled the line I lost access to the email, I could no longer sign into the account as I was no longer an NTL customer. However, before cancelling I put email forwarding on and that continued to work for years. It may still be working for all I know.

They were great at removing the access but not so bothered about tidying their servers up and actually removing the accounts. A friend of mine did the same with his BT email when he moved ISP and he is still getting forwarded emails from his old long closed BT account several years down the line.

We speculate that it will all end when the BT email migration is complete and the servers are eventually turned off.

mealmond

I got the same email and I only kept the email when they first brought in a charge because this was my first email address and it held years of emails.

I swapped over everything to Gmail last week, all my emails have gone across, losing them was my biggest worry and if anything changing everything over in the last few days has been very therapeutic and I have removed myself from a few mailing lists as well.

I managed to get through to BT today and straight away they offered to let me keep paying £1.60 per month for another twelve months and review again then, the main theme seemed to be to get me to sign up with them for broadband.

Despite their best efforts I refused as I had already moved everything to Gmail.

Sad to lose the email but why pay?

Well worth asking to keep it if you prefer to keep your email.

Martin