BT Premium Mail price increase

GabbaGabbaHey

Just had an email to say that the cost of BT Premium Mail is going up from the current £1.60 per month to £5 per month with effect from 6 May 2016.

(Have been waiting for over 27 minutes so far for them to answer their phone - superb service from a telephone company!!)

erictheviking_3

Me too. It's Blackmail as I will have to change loads of registrations now unless I either pay up or join BT. I will not join BT out of priciple.

chomp692

It is blackmail.

jaybeetoo

When you move get an email address that is not linked to an ISP then you won't get the same problem again.

GabbaGabbaHey

jaybeetoo wrote: »

When you move get an email address that is not linked to an ISP then you won't get the same problem again.

I do have my own domain, and I use it for most of my registrations, but I have had my @btinternet.com email addresses for over 20 years and I don't wish to lose them.

(I also have BT Infinity at home, but was told, in April 2015, that they couldn't move my email across until the Yahoo! to BT email migration had completed, at which point I would receive a refund of my full costs. Hence spending so long waiting on hold to talk to them today. I gave up after 46 minutes, as I had to go out. Thankfully it's an 0800 number).

Jivesinger

GabbaGabbaHey wrote: »

(I also have BT Infinity at home, but was told, in April 2015, that they couldn't move my email across until the Yahoo! to BT email migration had completed, at which point I would receive a refund of my full costs.

I wouldn't hold your breath - I think they started migration in 2014, suspended it in Sept 2014, and I'm not sure if anyone has migrated since(?).

From here:

We temporarily stopped moving customers to BT Mail in September 2014 while we made some improvements to the service. We'll let you know when we're going to start moving people across again.

RobTang

chomp692 wrote: »

It is blackmail.

It's more like they don't want your business anymore and are actively pricing you out to encourage you to move on

Ziggy_Stardust

I've had my bt email address for over 15 years, I moved from BT Broadband because of their dreadful customer service and since have paid a small amount each month to keep my family's email addresses. My email address isn't just for email but it is used as a log-in (as requested) by many online companies some of them I use very occasionally. BT have completely shot themselves in the foot and if there was any chance of me going back to them in the future has completely gone, this treatment is tantamount to blackmail.

takman

I can't believe people are actually paying to use an email service!. There are so many providers who offer it for free I really!. If any of my email providers started charging me I would have every one of my accounts changed to a new email address right away!.

jenniewb

I'm not sure how many other providers do this but when I moved/combined three different email addresses to one gmail address, they let me set something up to forward anything which was sent to those email addresses to be sent to the new gmail account.

I did let people know I'd changed address and it was easy enough to see which emails had been forwarded and which had not so to remind those who had sent to the old addresses but even so after I think 3 years I was reminded that emails were still being forwarded and asked if I wanted to continue forwarding things as per usual.

It seems the only thing that stops the emails being forwarded is not continuing the request via a simple one-click set up or that the previous email account has been ended due to it not being used but if you're letting others know that your email has been changed then hopefully it wont matter if the account does close.


I've been using BT a few months now and though it serves a purpose (they are the only service I've found with a technical support person around after 10pm to 8am throughout the week which is when I mostly use my computer and when I find the connection seems to drop and need them to sort things) but the service itself is so questionable that I'm wondering if it's worth the extra I'm paying for this.

Having been with many other suppliers the customer service isn't that much better (with the exception of Talktalk who were too bad to describe in a concise paragraph here) I'm not sure if they're not all as bad as each other in one way or another. The only difference seems to be the price.

Ziggy_Stardust

I do use forwarding from a couple of other temporary email addresses I have to BT, so yes I am looking at doing this in reverse however my concern is will BT honour this after my cancellation period is up, I did try calling them to ask but gave up after being on hold for 25 minutes. As for customer service I've been with O2 broadband which has ceased now and Sky and touch wood not had any problems. BT's customer service was good until I needed it and then I kept getting irrelevant scripted answers from badly trained staff. I've heard too many bad things about Talk Talk to even consider using them.