Virgin Media

toonceltic

Hi all, been having a look around the forums but could not find what i was looking for, so apologies if my post has already been asked.

We have Virgin Media, account is in my wife's name, she is going to call them next week to try and get a better deal than the one we are on at the moment, through retentions.
If we get no joy in what i think we should be receiving for the price we already pay, as i know new customers will always get a better deal, is it possible for my wife to cancel the contract, then for me to take out a new contract, in my name??

Is there a certain time frame for this??

Advice as always will be appreciated

[Deleted User]

Such activity would be fraudulent, of course,

However, if you have a different surname and pay from a different bank account I imagine you might get away with it.

If money is so tight, why not simply cancel?

toonceltic

Thanks, money is ok, just i think like most loyal customers i feel as though we are getting seen off with all these new deals that become available to new customers.

Thought our surname and same address would make cancelling and then re-joining not feesable.

[Deleted User]

toonceltic wrote: »

i think like most loyal customers i feel as though we are getting seen off with all these new deals that become available to new customers.

First of all, you would once have been a new customer and also been the recipient of one of these deals.
Second, there really is little to stop you becoming a customer of a different supplier. Providers rely on the inertia of most customers and would be simply cutting their own revenue stream if they were to provide "loyalty" deals.

Having said all that, they don't want to lose long-term customers and I'd imagine it's extremely likely that you will be offered a deal to stay if you cancel and hold your nerve.

kwikbreaks

Anybody with any sense will always go for a retention deal from VM. If you don't do so you'll pay over the odds. In return for whatever deal they cut you'll be tied in to a new minimum term. About a week after getting what you consider to be a good deal you'll hear about somebody getting a better one.

VM Retention thread showing the sort of things people have got out of them.

visidigi

Moneyineptitude wrote: »

Such activity would be fraudulent, of course,

However, if you have a different surname and pay from a different bank account I imagine you might get away with it.

If money is so tight, why not simply cancel?

Why is it fraudulent to cancel a contract at the end of its minimum term and signup again?

visidigi

toonceltic wrote: »

Thanks, money is ok, just i think like most loyal customers i feel as though we are getting seen off with all these new deals that become available to new customers.

Thought our surname and same address would make cancelling and then re-joining not feesable.

There is a period where you would be without services - to be honest cancel your services, and wait for the call.

Know what you want and don't let them hang up without taking a deal if you really want to keep their services.

lee111s

visidigi wrote: »

Why is it fraudulent to cancel a contract at the end of its minimum term and signup again?

They class the "household" as the customer.

[Deleted User]

visidigi wrote: »

Why is it fraudulent to cancel a contract at the end of its minimum term and signup again?

It is gaining money and goods by deception. They are clearly NOT a new customer, but want to pretend they are.

Regardless, a "new" customer at the same address with the same surname wouldn't automatically be granted new equipment and deals, especially if the "new" contract was immediately following the old.




I'm amazed you can't see the obvious dishonesty in such a scheme, especially as you know full well suppliers will offer a deal to existing customers who cancel.

andyca

Moneyineptitude wrote: »

It is gaining money and goods by deception. They are clearly NOT a new customer, but want to pretend they are.

Regardless, a "new" customer at the same address with the same surname wouldn't automatically be granted new equipment and deals, especially if the "new" contract was immediately following the old.




I'm amazed you can't see the obvious dishonesty in such a scheme, especially as you know full well suppliers will offer a deal to existing customers who cancel.

This site dedicates itself to taking advantage of loopholes to get things cheaper or for free. There is someone who has made £800 form taking advantage of banks new customer offers and switching constantly. The implied deal being the banks are winning new customers by offering cash to switch, however, the applicant has no intention of staying with that bank and is taking the money and closing the account as soon as possible so he can move on to the next account.

If I decide that I don't want Virgin TV anymore and cancel, then my other half decides she does want it and there is nothing in the contract stopping her, then why not apply as a new customer? If everyone did this they might end the practice of ridiculous deals for new customers subsidised by their existing ones.

[Deleted User]

andyca wrote: »

This site dedicates itself to taking advantage of loopholes to get things cheaper or for fre

"Loopholes"- perhaps, downright dishonesty -no.
If you swap banks on a regular basis and can gain £800 in the process then more power to you.
If you are going to TRY pretending that you are a "new" customer in order to gain equipment and deals you are not entitled to then I have little sympathy when you fail.

This site does not ever promote fraud.