M & S 'Mother's Day' Flowers

FOREVER21

Why on earth do people continue to pay inflated prices for flowers etc on mothers day.? The same flowers will be much cheaper tomorrow.


Go see your mother if that is possible, if not telephone and have a chat.


You do not have to wait until mothers day if you want to send flowers. Send them unexpectedly at any time, you will have a better chance of getting them delivered, and the additional bonus of the surprise factor for your mother.

Lioness_Twinkletoes

Hopeful1968 wrote: »

Why didn't you ask for them to be delivered today (mothers day). I ordered from M&S flowers and I got a call from my mum at 9:05 this morning to say they had been delivered and they were beautiful. She was in shock at them being delivered this morning. There was an option for delivery today.

Probably for the same reason I had my MIL's flowers delivered a day early - to ensure that there is a window for error AND to ensure she can enjoy them all day. My son has arranged for flowers to be delivered today - and they're not arriving until after 3.30pm.

duchy

From what you've posted M&S never gave you any time frame at all and any expectation of any early in the day delivery was an invention of your own . If you ordered a bed would you expect yours to be delivered earlier in the day than someone who ordered the day after you or would you expect the company to merely deliver on the day and within the time frame quoted ?

M&S simply gave the courier a stack of deliveries and told then they needed to be delivered on X date between 9 and 5 or whatever. There was never any promise that the earlier you ordered the earlier in the day they'd be delivered The fact you were given a more specific time in advance was surely a bonus not something to moan about ?

If you wanted a morning slot for delivery perhaps that's what you should have booked (with a company that offered it) . You had unrealistic expectations and are complaining you didn't get something that was never offered to you.
Putting in a formal complaint is simply ridiculous.

JohnG wrote: »

Yes thanks for that, I havn't made a formal complaint as I accept they have carried out the requested order it's simply the fact that when you order something for a day such as Mother's Day you would like/hope to think it would be delivered a bit earlier - especially from a reputable company like M&S. Of course, it's probably a case that not everyone can have a morning delivery if demand is high etc.
It's something to bear in mind in future of course and perhaps others might benefit from knowing that possibilty and not take it for granted that it would be delivered nice and early.
As an aside, it also mean't I had to alert my Mum of the late delivery of flowers - I hadn't flagged that it was coming as it's nice for my Mum to get things somewhat unexpectedly or not as the case may be. :cool:

gunsandbanjos

I love it when people post things like this to try and 'shame' companies and end up coming off looking much worse than the company they are trying to shame.

OP you really don't come out of this well and I'm forever grateful I no longer work in a customer facing role.

chuckley

dear OP, you come across as DREADFUL in this.

I don't understand the 'fraud' aspect.

the advisor even tried to end the argument with: Huzefa: All I can do is refund you the entire money.


but nooooo OP had to continue ranting like a spoilt little brat.

I feel sorry for that advisor.

meer53

I got flowers from my Daughter yesterday. From Asda, hand delivered by my daughter. They were less than £10, they're beautiful. (her Dad was involved in the purchase, she's 15 and needed a lift)

My son just tells me to treat myself to something nice and sends me the money ! Winner all round

Deep_In_Debt

I live not too far from my mum - a 45 minute drive away. We met up on mothers' day, go for a nice walk, stop and have a drink (either hot or cold) along the way - my treat, and then I take her to a garden centre to choose something that she wants. She never wants cut flowers as she deems them a waste of money, so instead she chooses a plant or two (again, my treat) that she can put in the garden and enjoy for far longer than cut flowers and much cheaper too.

Generally, she is just pleased to spend the day with me and go walking where she wants to go. I've had a good day too - seen mum pleased and had a lot of exercise and enjoyed the sun.

ThumbRemote

Mupette wrote: »

wow

i want, i demand i i i i

If you wanted to get your Mother flowers you should of gone to a florist yourself and taken them to her yourself, distance should not be an issue, its Mothers day not your day.

If i had to rely on a company to do something for me like this i would of made sure weeks ago this was organised

Absolutely. How dare someone want or demand a service that they've handed over money for. They should just bend over and let the retailer give them a good shafting.

And of course distance should be no issue. I find it really great that everyone in the whole world lives in simple visiting distance of their mother and has their own car. And since the government passed that law that says no-one with a mother needs to work on Mothering Sunday, there's no excuse.

You genuinely have no clue about anything, do you?

pixo

I order fairly regularly from M&S flowers and have never had an issue!
I also always have had wonderful service from them. I have on more than one occasion whilst exhausted managed to set the address to have them delivered too as my own... I phone them up and its sorted straight away!

BB1958

I understand you were disappointed OP, but there's no need to be so rude to the chat agent.
I have complained politely when I've had bad service, you need to remember it is not the person you're talking to's fault. How would you feel if you were just doing your job and had someone behaving like that? It comes across as being rather immature and arrogant. The part about sharing the conversation makes me cringe. You should be pleased with the outcome you got.
I ordered some flowers for my mum from Bloom and Wild a couple of weeks ago to be delivered on Thursday as it was the last day before Mother's Day that they were offering free delivery. It would've been £5.50 I think, for them to be delivered today and, well, I'm a cheapskate. There was a £10 off offer for new customers, so the total spent was £12. They arrived on Thursday and she was thrilled when she phoned me to tell me about them and say thank you. An early/late present is still nice and I'm sure your Mum would understand.