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Amazon banned !
tedglen
Posts: 39 Forumite
Hello, i am banned from amazon because to many returns ! my fault i know. However before they banned me i returned an item costing £600! The item was faulty
It has now been four weeks, and amazon are saying they have not received it. I used the amazon pre paid label. When i contact royal mail, they say that amazon have to raise claim because the contracts with them.
I can only contact amazon via one specialist email because i am banned. However i keep getting very silly responses which do not address my question. For example i explained that the item is lost and amazon must raise a claim. The response i got was ... We cannot refund until we receive the item.
i dont know what i can do, or who do contact.
It has now been four weeks, and amazon are saying they have not received it. I used the amazon pre paid label. When i contact royal mail, they say that amazon have to raise claim because the contracts with them.
I can only contact amazon via one specialist email because i am banned. However i keep getting very silly responses which do not address my question. For example i explained that the item is lost and amazon must raise a claim. The response i got was ... We cannot refund until we receive the item.
i dont know what i can do, or who do contact.
0
Comments
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"faulty" in what way?Hello, i am banned from amazon because to many returns ! my fault i know. However before they banned me i returned an item costing £600! The item was faulty
How did you pay?0 -
PHONE them?
Send them a Letter Before Action?0 -
I am sure someone else will help. But if you paid for the item by credit card then the credit card company may be able to help - a call to them, if a call to Amazon doesn't work, may help.
Good luck.Feb £22,608, Weight 18st, 2 x cards, 2 x loans.0 -
thanks for help, was paid on debit card, amazon call will not speak to me because account on hold0
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Did you get proof of posting?You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride0
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What does the tracking say?0
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royal mail tracking says its not moved. i phone royal mail. they said its lost. royal mail say they amazon must request the claim, because they paid for return.
amazon specialist keep saying they have not recived the item. its like talking to idiots.0 -
royal mail tracking says its not moved. i phone royal mail. they said its lost. royal mail say they amazon must request the claim, because they paid for return.
amazon specialist keep saying they have not recived the item. its like talking to idiots.
Do your have your proof of postage?
I Would be sending Amazon a letter before action, giving them 21 days to refund yiu in full, as you have met their requirements and returned the item as per their instructions.Should've = Should HAVE (not 'of')
Would've = Would HAVE (not 'of')
No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)0
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