Washing Machine bought july 2014 faulty

Coveredinbees!!!!

Thanks for the replies. The washer is a hoover dyn 8144. I have taken the drain plug out and cleaned everything, the problem isn't the machine's not draining, it is that the machine thinks it hasn't drained. We bought it from Currys online.
My understanding of the sale of goods act is that a product has to be of Satisfactory Quality and last a reasonable time, is 20 months a reasonable time?

neilmcl

Coveredinbees!!!! wrote: »

Thanks for the replies. The washer is a hoover dyn 8144. I have taken the drain plug out and cleaned everything, the problem isn't the machine's not draining, it is that the machine thinks it hasn't drained. We bought it from Currys online.
My understanding of the sale of goods act is that a product has to be of Satisfactory Quality and last a reasonable time, is 20 months a reasonable time?

Not particularly but bear in mind the onus is on you to prove that a fault exists and it is inherent to manufacture, ie, not down to wear & tear or misuse.

Have you contacted Currys yet and what have they said?

Fosterdog

Have you tried running the machines own cleaning cycle? I just looked at the online manual for your model and it says to run the cleaning cycle a couple of times a year, has this been done to keep on top of and buildup and residue?

One of my old washing machines used to have occasion drain errors but fully cleaning the drawer, filter and running a cleaning cycle with white vinegar always fixed it.

hollydays

Fosterdog wrote: »

Have you tried running the machines own cleaning cycle? I just looked at the online manual for your model and it says to run the cleaning cycle a couple of times a year, has this been done to keep on top of and buildup and residue?

One of my old washing machines used to have occasion drain errors but fully cleaning the drawer, filter and running a cleaning cycle with white vinegar always fixed it.

I've used this product to,extend the life of my machine when the bearings were going

I usually buy when it's half price.
http://www.wilko.com/washing-powder+fabric-conditioner/drbeckmann-service-it-washing-machine-cleaner-deep-clean-250g/invt/0333076

Keep_pedalling

Coveredinbees!!!! wrote: »

Thanks for the replies. The washer is a hoover dyn 8144. I have taken the drain plug out and cleaned everything, the problem isn't the machine's not draining, it is that the machine thinks it hasn't drained. We bought it from Currys online.
My understanding of the sale of goods act is that a product has to be of Satisfactory Quality and last a reasonable time, is 20 months a reasonable time?

Not if you have been using it a couple of times a week, but you say it has been used most days, so it has been used heavily, and like any mechanical device parts are going to fail. In this case it sounds like a faulty sensor, which should be relatively cheap to get fixed.

unholyangel

agrinnall wrote: »

No need to be puzzled. It's my view that if a washing machine has been in use for 18 months without showing a fault then a fault suddenly appears that's a good indication that it wasn't present at the time of purchase. I did use the word 'unlikely' and I stick by it. You may disagree but I'm pretty sure that's the argument that the retailer will use to counter any attempt at a SOGA claim.

So when exactly does it shift to being unlikely to be inherent in your view? 3 months? 6? 10? 14?

What makes washing machines so special that you think its likely its wear & tear (ie that its lasted a reasonable length of time) or misuse rather than a substandard component for example?

Coveredinbees!!!!

I've got to kids they create washing, for a normal family 1 wash a day is fairly standard I would say. Anyway a pressure switch is 12 quid and easy to get at so I'll see if that fixes it. I can't see what else it can be as it is actually emptying out. I tried to run the Cleaning cycle and it E03ed before it got to the hot bit.

whitegoods_engineer

Blockage in the plumbing, almost certain! You say it does the first part of the wash, and after the error, you can manually drain and spin.

A partial blockage will often result in the first part of the wash being ok, but when it reaches the rinsing stage, ADDITIONAL WATER goes in to a high level. Because of the slow drainage, not all of the high level water drains out so the machine throws up the error code because it wasn't able to empty within the given time.

You then drain and spin manually, and because the water level has partially drained to less than the rinse level, you find that it has less draining to do, so it drains correctly, then goes to the spin.

This is why the first part of the cycle works but it fails at the rinsing stage.

Put the drain hose in the sink, do a full cycle, and if the water comes out normally, it's your plumbing (usually a spigot connection).

neilmcl

^^This is very good advice.

macman

This won't help you, but it might assist someone else. Buy from John Lewis and it would have had a 2 year warranty. A 20 month old budget machine which has been used intensively (approx 600 cycles) will probably suffer bearing failure within the next year or so anyway-many modern budget machines are designed to last barely 1,000 cycles. If you made a successful claim under SOGA, (which is highly unlikely, especially with a retailer as poor as DSG), all you will get is the current value of the machine, which is well under £100 now. You won't get a replacement new machine, just a refund or an allowance against a current model.
I'd find yourself a local white goods engineer who knows how to do proper fault diagnosis.