Grounds to cancel contract? R.E.I.N

VisionMan

JenniferK wrote: »

In contrast you suggested that the ISP wasn't responsible for any [third party] faults outside the customers premises.

There. Fixed that for you.

cajef

JenniferK wrote: »

Can't you read?
I never denied that the ISP wasn't supplying a service.
In contrast you suggested that the ISP wasn't responsible for any faults outside the customers premises.

It is you that cannot read, I never stated that they were not responsible for any faults outside the customers premises, I and others have said that they cannot be responsible for faults caused by third parties or others outside their network that they are unable to trace.

What is this then if it is not insinuating that they are not supplying a service.

JenniferK wrote: »

Failure to supply a service because of problems with their supplier would put Plusnet in breach of contract.

So now you are a legal expert as well.

JenniferK wrote: »

I know which view would win in court.

If you want legal bits, from Plusnet's T & C

4.1. We aim to provide a continuous, high-quality service, but we can't be responsible for:
4.1.1. slow speeds due to external factors (except as set out in paragraph 5);
4.1.2. loss of service due to circumstances beyond our control, where we've taken reasonable steps to prevent this

Retrogamer

JenniferK wrote: »

In consumer law you are wrong. Plusnet have a duty to supply the service to the master socket. If the service is interfered with on the way to the socket then Plusnet have a legal duty to sort the problem out and fulfil their contract. Have a look at the Sale of Goods Act 1979 and The Supply of Goods and Services Act 1982.

If the REIN issue is caused by a faulty street light or a neighbours faulty garden lights, please explain how the ISP or BT Wholesale can force the owners to replace or repair the faulty equipment?

(They can't)

The fault might be internal to the customer's home also.

As long as the OP stays on ADSL the problem will still be present, however if they are on ADSL2+ then an ADSL legacy product might provide more stability.

System

JenniferK wrote: »

In consumer law you are wrong. Plusnet have a duty to supply the service to the master socket. If the service is interfered with on the way to the socket then Plusnet have a legal duty to sort the problem out and fulfil their contract. Have a look at the Sale of Goods Act 1979 and The Supply of Goods and Services Act 1982.

I think that you should put your money where your mouth is and volunteer to fund the OP's court claim.

We can then see if the courts agree that the ISP is responsible for all the ills of the world that prevent the OP getting an uninterrupted service or whether they will all curl up in laughter.


ETA

My betting is the latter