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Holiday INN being unreasonable

2

Comments

  • nickebdon
    nickebdon Posts: 6 Forumite
    I think using discretion is good business too. For instance I had a client cancel on me the week before for an appointment because the help for his disabled brother didn't show up. Should i have slotted him for the full amount - maybe some of you would, but I chose to use discretion - is that always the wrong thing to do?
  • System
    System Posts: 178,426 Community Admin
    10,000 Posts Photogenic Name Dropper
    Based on what has been written then I assume this was a B2B contract and not a consumer contract
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
  • Tigsteroonie
    Tigsteroonie Posts: 24,954 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Discretion is always the choice of the person using it, it cannot be demanded from another.
    :heartpuls Mrs Marleyboy :heartpuls

    MSE: many of the benefits of a helpful family, without disadvantages like having to compete for the tv remote

    :) Proud Parents to an Aut-some son :)
  • agrinnall
    agrinnall Posts: 23,344 Forumite
    10,000 Posts Combo Breaker
    !!!!!! wrote: »
    Based on what has been written then I assume this was a B2B contract and not a consumer contract

    And also not Overseas (unless the OP is not in the UK). Probably would have been better on the Consumer Rights board, except that it doesn't appear to be a consumer issue...
  • tomtontom
    tomtontom Posts: 7,929 Forumite
    It sounds like you need to tighten up your own terms and conditions. Your clients should (at least) be covering your costs if they pull out at short notice.
  • duchy
    duchy Posts: 19,511 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker Xmas Saver!
    I wouldn't be booking any kind of a course or seminar with anyone who thought Bexley was overseas anyway. It doesn't inspire confidence !!
    I Would Rather Climb A Mountain Than Crawl Into A Hole

    MSE Florida wedding .....no problem
  • callum9999
    callum9999 Posts: 4,443 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    I'm personally more interested in how the absence of a single student could make a £1400 meeting room completely redundant. Just what are you charging these poor people!
  • jpsartre
    jpsartre Posts: 4,091 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    nickebdon wrote: »
    i see it as they aren't out of pocket

    They will be out of pocket to the tune of £1000 if they refund you and then fail to book the room to somebody else!
  • pogofish
    pogofish Posts: 10,853 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    When did Bexley become a foreign country?
  • callum9999
    callum9999 Posts: 4,443 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    pogofish wrote: »
    When did Bexley become a foreign country?

    About the same time that joke became funny?
This discussion has been closed.
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