How do I complain about an Ofcom decision?

TalkTalk

Hiya Saddygirl35,

I'm sorry to hear you've had problems with your services. If you've had a complaint referred to the ombudsman you should have a point of contact in the CEOs office to discuss this with - have you been given contact details for a complaints manager? If not could you drop a tweet to @TalkTalkCare so we can help.

Thanks
Emma

DavidP24

Emma

I think her handle is SASSYGIRL35 not SADDYGIRL35 although with the grief your company is giving her it is understandable that she is currently very SAD!

TalkTalk_Company_Representative wrote: »

Hiya Saddygirl35,

I'm sorry to hear you've had problems with your services. If you've had a complaint referred to the ombudsman you should have a point of contact in the CEOs office to discuss this with - have you been given contact details for a complaints manager? If not could you drop a tweet to @TalkTalkCare so we can help.

Thanks
Emma

parttimeskint

DavidP24 wrote: »

parttimeskint

I think it is sad that you BLAME THE VICTIM, there are HUNDREDS of people on here that have had horrendous experiences with TalkTalk and this is just another example.

They were clearly messing SG around to make commission, which is why they ask for a different email.

If you have dealt with them yourself enough times you will find out.

I used to be a fan, but then I saw them for what they are.

So you see the OP as a victim? That is a shame. I see them as someone who possibly made a mistake, based on the information given anyway.

We all sometimes think we know better. After all, you thought caps were merely emphasising something where as, in forums, it is rude and considered shouting. We do all make mistakes and wrong assumptions.

My post wasn't having a go or blaming anyone. It is merely how it is. Peoples ignorance of the process doesn't change how it is although bad experiences, like you seemed to have had, do cloud judgement.

You are right, there are hundreds of people on here who have had bad experiences with talktalk, and every other provider as well, and unfortunately half of those were situations the person got them self into due to thinking they knew better. Sorry, but it has to be said.They thought cancelling a direct debit cancelled their account and then we're surprised that when the termination charges weren't paid it went to debt collection, then effected their credit record..... they thought because they weren't happy they could just leave without following the correct process, and so on. Probably after being told they could on a forum no doubt.

The OP has been through Ombudsman and are not happy with their decision. If they want to know exactly what information was passed on they can do a SAR and get all the information they want. Thing is, if they have never asked to cancel it's pointless. And I have yet to see anywhere in this thread where the OP said they had asked to cancel the services , only that they asked about the contract renewing, which isn't the same.

Hopefully my post was helpful and will save someone else having to go through a similar thing. It's not a dig, it's not defending talktalk or an other company. People do need to understand what they are signing up for though. I am sure the OPs contract would have said after the minimum term it went into a rolling contract and wasn't renewed. And it would have given the cancellation procedure too.

The purpose of a forum, as you say, is to give advice and help - useful advice and help. Hopefully my post will help the next time the OP, or anyone else, wants to cancel something. They will be more aware of what to say, what to expect, and what to look out for. As it is pretty much the same across all companies at the moment, and as OFCOM sided with talk talk, I would be pretty sure that talktalk followed the appropriate code of practice and, in my opinion, investing any more time and money wouldn't be of any benefit. I would say the OP needs to learn from it and move on.

Unless of course, at some point, they had asked specifically to cancel but if that was the case, I'm pretty sure the decision wouldn't have fallen in talk talks favour as OFCOM do clamp down heavily where a request to cancel has been ignored.