NPower Complex Metering Tariffs

MYMETERISCOMPLEX

Hi, I'm new to the forum. Basically at my wits end with NPower


We have 2 meters (Complex apparently). One is 9 hour off peak and the other is standard
Our annual forecast bill is ca £2,500, based on ca 20,000 kwh pa


That is much more expensive than it used to be. We've only just started getting bills from NPower again (another story) and the off peak rate has gone up significantly


Anyway within the bill it says that there are other tariffs that could save me £470 pa


When I phoned NPower they told me that because it's a complex meter they would have to reduce the tariff manually. We agreed reduced figures for both off peak and standard and off we went (based on an e-10 like arrangement) ....... except when the confirmation email arrived 4 days later they had only changed the standard rate, and not by what was agreed


When I spoke to them again they had no record of the manual change agreement rates but offered something else (again reducing both rates). This time giving me an e-7 rate. I know however that I don't have e-7 but they told me (spoke to supervisor) that I do because there are only 2 readings and e-10s have 3. Not even sure that's true! Same thing happened. Put on a different tariff for standard only - not what was agreed - and now another email to say monthly DD is going up to £270. That's £3240 pa. Why would I want that??


I'm sure it's to do with the complex meter, but why can't NPower sort this out? Why do I have to find out from Meter Plus what my meters are (as NPower seem to think they're e-10 or e-7 or none of the above, depending on what day it is)


All I want to do is get a better tariff. If I have to switch meters to e-7 then so be it, to get a tariff that they are actually capable of correctly setting up, but does anyone have similar experience ....... whereby they should be able to manually adjust tariffs on complex meters?


Any advice / experiences welcome, thanks.

thozza

You might get a better response on the main Energy board where mains electric and gas are discussed:

http://forums.moneysavingexpert.com/forumdisplay.php?f=13

This forum is for LPG, oil, solid fuel etc.

MYMETERISCOMPLEX

Thanks. Missed that one