Paid cash into account today ~ won't show for 3 days?!

amandathepanda

No I think you are maybe misunderstanding what I am saying, we aren't told to keep it to ourselves,but neither are we told to explain it as a matter of course every time a customer pays something in. If a customer asks we are more than happy to explain, but we don't explain the clearance cycle of a cheque every time a customer pays one in. The same as if they pay in a mixture of cash and cheques, we don't explain that they will show tomorrow that they have been paid in today. If my customer ASKS I will ALWAYS try to help and be honest.
I would agree with what Natwestsatff member has said, if I had spoken to you on the phone I would have offered to reverse the items off and put them on separately for you if the item hadn't already left the branch.

dunstonh

I dont see a problem here. As long as the transaction for the cash side goes in over night (as it always used to) then it is still credited today. You still get the same interest on the balance. The only thing it doesnt do is update your cleared funds instantly. Not exactly a big deal because if you needed cash later that day you wouldnt be paying it in.

YorkshireBoy

dunstonh wrote: »

I dont see a problem here...<snip>...Not exactly a big deal because if you needed cash later that day you wouldnt be paying it in.

An exception...

It's 9:30am and you remember that you've forgotten to pay a bill, but calculate that if you send it today then it'll arrive just in time. You then realise that you've no money in the account from which you want to pay the bill.

So, you trundle off to the bank to make a cash deposit before returning home to initiate the bill payment using online banking. On the way out of the door you remember that you've been waiting for an opportunity to pay in the small cheque you received for your birthday so take it with you.

You then pay both items into your account on the same slip (and unfortunately you are served by amandathepanda*), and return home...only to find that you can't make the bill payment because you haven't got enough cleared funds!


* And I don't buy the "we'd have queues outside the door" argument either (sorry Amanda ).

sav4it

You sound as though you are speaking from bitter experience YorkshireBoy.

YorkshireBoy

sav4it wrote: »

You sound as though you are speaking from bitter experience YorkshireBoy.

No, but I can see it happening with people who are less financially organised.

shellsuit

dunstonh wrote: »

I dont see a problem here. As long as the transaction for the cash side goes in over night (as it always used to) then it is still credited today. You still get the same interest on the balance. The only thing it doesnt do is update your cleared funds instantly. Not exactly a big deal because if you needed cash later that day you wouldnt be paying it in.

I paid it in because I wanted it that same day to do an online transaction with my card....I couldn't have done it with the cash on me could I?

rosysparkle

YorkshireBoy wrote: »

An exception...

* And I don't buy the "we'd have queues outside the door" argument either (sorry Amanda ).

You obviously don't bank where my employer does. Queues out of the door is not unusual, it drives me mental when I have to do the banking.

darich

scottp wrote: »

Jesus. Sorry but you are the customer I hate. Fair enough it is the cashiers fault for not saying to pay them in seperately but when you are doing thousands of transactions per day some slip through the net. Also, some people get annoyed when you tell them that it would credit straight away if they paid them in seperately as they will have heard it thousands of times before!
BTW, the credit is back dated to when you have paid the cash in and you recieve interest on it. Also, as far as RBS is concerned, any items coming out of the account on that day will go if you pay a mixed deposit (obviously as long as the cash element is enough to cover the items).

I think people over react far too much these days and start shouting and balling, threatening to close their accounts. If I'm being honest, the bank doesn't care unless you have a £1M loan or have loads of money sitting on deposit with them, so voting with your feet on an individual scale will not cause too much of a problem.

This is why customer service standards are dropping everywhere.
Why do you hate a customer who has been dealt with in a sneaky manner and then complains about it?
Losing interest is a minor detail - cash paid into an account could be for a bill payment later that day. The cash is held waiting for the cheque to clear and the bill is then not paid due to insufficient funds.

People over react? why? by complaining?
It's attitudes like your that result in everyone, including you, receiving lower and lower standards of service, banks, garages, from builders, everywhere.

If something isn't right or you've been treated fairly then you must complain - I'm sure the company would want that too other wise how will they know something is wrong?

People here think service in the US is great but it's because the americans complain when it's not right and they're not afraid to make a scene. Companies hate that so get it right first time where ever they can.

scottp_2

darich wrote: »

This is why customer service standards are dropping everywhere.
Why do you hate a customer who has been dealt with in a sneaky manner and then complains about it?
Losing interest is a minor detail - cash paid into an account could be for a bill payment later that day. The cash is held waiting for the cheque to clear and the bill is then not paid due to insufficient funds.

People over react? why? by complaining?
It's attitudes like your that result in everyone, including you, receiving lower and lower standards of service, banks, garages, from builders, everywhere.

If something isn't right or you've been treated fairly then you must complain - I'm sure the company would want that too other wise how will they know something is wrong?

People here think service in the US is great but it's because the americans complain when it's not right and they're not afraid to make a scene. Companies hate that so get it right first time where ever they can.

Sneaky manner, what would the cashier gain from doing this? Seriously you make me laugh. Like I said in my earlier reply, any items needing to be paid that go out on the same day as a mixed deposit will be paid, or were you too quick to complain and didn't read that bit?

I'd like you to know that the service at the branch I work at has gone up by 5 points (using an independent service questionnaire) since I started working there. How do you know about the level of service I provide to customers without seeing it and experiencing it for yourself? I think you will find that I bend over backwards to help out any customer with any problem, but I will just not accept people coming onto public forums and having a dig at bank personnel for not informing them of something that the customer really should already know (its in the terms and conditions of the account) and that they only tell customers in the interest of exceptional service. However, if the OP had let the cashier know the situation (possibly rather than throwing the cash under the counter and grunting instructions, which does happen) then they will have most definitely offered the customer an alternative means of deposit as not to cause inconvenience.

Of course companies want to be told when they haven’t done something right. That’s why RBS/NatWest introduced the Concern and Queries system, where any level of complaint can be dealt with efficiently and in a proper manner, but if someone comes in kicking and screaming over what is a simply oversight (not mistake) then they are not going to go very far. I am sure the staff would have helped the OP out a lot more if he politely asked for an explanation and took whatever said to him as a viable one. The kicking and screaming should be reserved for people who have something real to complain about.

And finally the cash would show overnight and be backdated to the pervious working day, the OP have obviously exaggerated this as to get more replies on his topics. No way does the cash have to wait until the Cheque clears.

LittleVoice

Broke_Student wrote: »

. . .
Another imaginary scenario is that you have one of those account with conditions stating you make a single £500+ deposit into your current account every month to get a higher interest rate as a bonus. If you chose to deposit your £480 wages cheque and top up £20 cash you would be furious if the bank declined you your bonus as you made two seperate deposits under £500. You would yourself count it as a single 'transaction'.

A bit off-topic but I don't know of any accounts that require the amount (£500 or £1K or whatever is the stipulated monthly amount) to be paid in in one transaction. All the accounts I know with a minimum monthly sum being paid in operate on a total basis - so £480 and £20 would total £500 for the month and there would be no problem (if that was the monthly figure).