IAS Dismissed

dalew007

Thanks for you help, unfortunately my wife did not purchase anything from the stores on that day so we do not have receipts.

Ill go down at the weekend and try and get to speak to the store manager with all the letters see if they can help out.

Thanks

Umkomaas

dalew007 wrote: »

Thanks for you help, unfortunately my wife did not purchase anything from the stores on that day so we do not have receipts.

Ill go down at the weekend and try and get to speak to the store manager with all the letters see if they can help out.

Thanks

Previous spends there? Take old bank/cc statements to prove (regular) patronage. And don't forget that 'shopping' isn't restricted to spending - browsing is an integral and important part of the shopping process.

Coupon-mad

dalew007 wrote: »

Thanks for you help, unfortunately my wife did not purchase anything from the stores on that day so we do not have receipts.

Ill go down at the weekend and try and get to speak to the store manager with all the letters see if they can help out.

Thanks

A customer can be browsing with a view to a larger purchase or planned Christmas/birthday/Wedding gifts for future visits. A customer can also be put off ever returning to actually buy those items, when threatened with court like this from a menacing firm!

As Umkomaas says, any proof of other purchases at other times, to show genuine patronage, would also be useful. Dig them out.

Don't be chirpy asking the Store manager 'can you help please?'. This needs to be 'look what's happening to us and what can you do about it? If you have no contact for the parking firm to cancel this, who does? Landowner? Managing Agent? Email contact details or please ring the site Management now on my behalf...' Then stop talking - deliberately go quiet and calmly look at him/her in silence.

Then rinse and repeat. Go quiet again (a good tactic when complaining, makes them have to scrabble around and speak to fill the silence).

dalew007

Ok, thanks, ill get the sofa receipt that we bought early last year and take that in at the weekend.

Ill then copy the response posted by HooHoo and forward that to VCS to see what they then say, i have until the 19th Feb to pay up.

Coupon-mad

dalew007 wrote: »

Ok, thanks, ill get the sofa receipt that we bought early last year and take that in at the weekend.

Ill then copy the response posted by HooHoo and forward that to VCS to see what they then say.

Yes, take the sofa receipt and say that on this more recent occasion, your wife was there to look at and try out other furniture but now you have almost decided NEVER to return unless they step in...don't be fobbed off. VCS do not own the car park. If they say that, they are mistaken, tell them to try again. If the Store Manager says there's nowt he/she can do, tell them to try again or find out who can. Stay put, repeat what you need them to do, then go silent and smile expectantly but don't move. Come away with at least the email address of the Managing Agents or an instant emailed Store Manager promise of cancellation (not verbal).

i have until the 19th Feb to pay up.

NO, YOU DO NOT!! Please stop believing what they say/caring about their artificial, scare tactic deadline. It is not relevant to what you are doing here and unless you get this cancelled with your complaint, this will rumble on for months/years. :eek:

Half_way

When you make an appeal with the IAS you must go in with the full expectation that you will never stand a chance of winning.
The aim is to generate a ridiculous rejection, even if the rejection is not that ridiculous it should give you a platform on which to base some complaints to the DVLA, The IPC/PPC ( unlikely to go anywhere but at least your showing reasonableness) and the Land owner as well as any on site retailers you used ( if different)
Search for the parking prankster blog and IAS ADR compliance, and use that as your basis of complaint.
You should also complain to the Chartered Trading Standards institute as they mistakenly believe that the IAS comply s see here https://www.theias.org/ Basicaly complain complain complain, and highlight the inadequacies of the IAS/IPC and Will Hurleys gang at Red Cow Lane
If you wanted to you could also go with a put up or shut up to the landowner- either the landowner tells their agents to shut up and stop harassing you , or they issue court papers immediately, if the PPc does issue court papers then you will have the landowner joined to the case.
If the PPC continues to harass you for money ( debt collection letters etc etc) then you will/may hold the landowner or whoever it was that took on Simon Renshaw Smiths shower of [censored] liable for your costs at £19 per hour or part there of ( including dealing with any letters demanding money without court papaers)

peter_the_piper

Just read the OP's title and went to put the champers in the fridge. Most disappointed.

dalew007

Sorry for the misleading title Peter.

Thanks to everyone for their assistance.

I have been looking around on the forums and found a post by someone i cant remember the name sorry and they posted adding

"Failure to mitigate loss. On witnessing passengers leaving the site, the attendant should have notified them that it was against the supposed terms. It your duty to attempt to mitigate any loss, and not to allow a breach to occur in order to profit from it."

Is it worth adding that to my next reponse to VCS also as this is what the cowboy wrote on his incident/occurrence report form.

Herzlos

There's no point; they won't consider it. Your only responses to VCS now are to tell them to F-off or issue court papers.

Half_way

You could send then a toothbrush