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PC problems

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  • Toxteth_OGrady
    Toxteth_OGrady Posts: 3,958 Forumite
    1,000 Posts Combo Breaker
    If you are getting 2 kbps that is 20 times slower than a dial-up connection. There is something seriously wrong with your connection and you need to contact your ISP.

    :cool:

    TOG
    604!
  • PistonBroke_2
    PistonBroke_2 Posts: 110 Forumite
    do you have and ADSL filter on ALL phones & the router connection as i've had a simillar problem in the past Also talk talk arn't exactly known for beaing a reliable service
  • monte_2
    monte_2 Posts: 48 Forumite
    Sorry I should have said 1.8 meg ie 1866kbps
  • Clearways
    Clearways Posts: 61 Forumite
    Toxteth_OGrady wrote: »
    If you are getting 2 kbps that is 20 times slower than a dial-up connection. There is something seriously wrong with your connection and you need to contact your ISP.

    :cool:

    TOG

    I'm with Tox - talk to your ISP.. and check your DSL settings.. 1.8Mg isn't bad for D/L though depending on how far you are from your Exchange.
    If you think you have a virus you will need to download and install AV software though and run a complete scan.
    Even if it is slow - let the download complete and install..
  • squeaky
    squeaky Posts: 14,129 Forumite
    10,000 Posts Combo Breaker
    Try starting your computer in safe mode:

    Click on start>>turn off computer>>restart

    then as soon as your screen goes dark press and hold F8

    (Just for those who don't know. This makes sure that only windows operating programs and drivers are loaded and not any "installed software" which can include viruses - again for those who may not know.)

    Choose "start in safe mode" from the list you'll see. Follow the clues :)


    Now try running any and all of the virus checking software you have.

    Reboot after fixing stuff - then see the sticky at the top of the forum and see if you have better luck downloading and running the various recommended programs in it.
    Hi, I'm a Board Guide on the Old Style and the Consumer Rights boards which means I'm a volunteer to help the boards run smoothly and can move and merge posts there. Board guides are not moderators and don't read every post. If you spot an inappropriate or illegal post then please report it to forumteam@moneysavingexpert.com. It is not part of my role to deal with reportable posts. Any views are mine and are not the official line of MoneySavingExpert.
    Never ascribe to malice that which is adequately explained by incompetence.
    DTFAC: Y.T.D = £5.20 Apr £0.50
  • Clearways
    Clearways Posts: 61 Forumite
    Like Squeaky says, get the AV installed.. Maybe a free for home use Malware checker also, full SCAN, in Safe mode if you can't run in normal mode..
  • squeaky
    squeaky Posts: 14,129 Forumite
    10,000 Posts Combo Breaker
    BTW - if you have things like Adwatch or Zone Alarm installed...

    Do NOT load them while scanning and repairing with any AV software that you run here.

    You're not on line, so you're quite safe, and programs such as these can block the repairs and registry corrections that you are trying to do.
    Hi, I'm a Board Guide on the Old Style and the Consumer Rights boards which means I'm a volunteer to help the boards run smoothly and can move and merge posts there. Board guides are not moderators and don't read every post. If you spot an inappropriate or illegal post then please report it to forumteam@moneysavingexpert.com. It is not part of my role to deal with reportable posts. Any views are mine and are not the official line of MoneySavingExpert.
    Never ascribe to malice that which is adequately explained by incompetence.
    DTFAC: Y.T.D = £5.20 Apr £0.50
  • monte_2
    monte_2 Posts: 48 Forumite
    Thanks to all those of you who replied to my post. I have just discovered that the problem was caused by the Netgear router, I have just reinstalled the original TalkTalk modem and as a consequence downloads are at least 10 times faster!
  • Clearways
    Clearways Posts: 61 Forumite
    monte wrote: »
    Thanks to all those of you who replied to my post. I have just discovered that the problem was caused by the Netgear router, I have just reinstalled the original TalkTalk modem and as a consequence downloads are at least 10 times faster!

    Nice one :D Self help eh :D Should be able to get the Netgear working OK though..
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