Faulty Goods No Receipt Wanting Exchange

jezza99963

thanks again, very much appreciated, note to self either dont lose the receipt of always pay with card, my little girl was heartbroken today

wealdroam

On this Which webpage - www.which.co.uk/consumer-rights/problem/i-want-to-return-my-goods-what-are-my-rights - it does say:

If you have no receipt

If you simply change your mind, the retailer has no legal obligation to give you you money back, should you return an item without a receipt. However, many stores will offer an exchange or credit note, so its always worth asking.

If your goods are faulty and you don't have the receipt, you still have the same rights to a repair, refund or replacement as under the Consumer Rights Act.

The last sentence there does seem to say that a receipt is not required, but it is not unreasonable for the shop to require something to show that you are their customer.

jezza99963

i also read this its an older article in 2008 i thought it was interesting because in effect my daughter is in contract with JD not me and I witnessed her buy them.
Stores often try the "no refund or return without a receipt" line. No store has to change or refund an item simply because the owner does not like the colour. But where an item fails, shops do not have the right to demand a receipt. A credit card slip or statement or even the say-so of a person who was present when the products were purchased, are legally enough.

neilmcl

wealdroam wrote: »

On this Which webpage - www.which.co.uk/consumer-rights/problem/i-want-to-return-my-goods-what-are-my-rights - it does say:

The last sentence there does seem to say that a receipt is not required, but it is not unreasonable for the shop to require something to show that you are their customer.

As I mentioned above, they seem to be slightly misleading with that statement as you clearly can't show that your consumer rights have been breached if you can't prove you had a contract in the first place.

marliepanda

jezza99963 wrote: »

i also read this its an older article in 2008 i thought it was interesting because in effect my daughter is in contract with JD not me and I witnessed her buy them.
Stores often try the "no refund or return without a receipt" line. No store has to change or refund an item simply because the owner does not like the colour. But where an item fails, shops do not have the right to demand a receipt. A credit card slip or statement or even the say-so of a person who was present when the products were purchased, are legally enough.

I doubt a witness statement of your father would hold up.

jezza99963

lol was worth a shot

wealdroam

neilmcl wrote: »

As I mentioned above, they seem to be slightly misleading with that statement as you clearly can't show that your consumer rights have been breached if you can't prove you had a contract in the first place.

Yes, that's right.

I did say "...it is not unreasonable for the shop to require something to show that you are their customer".

wealdroam

jezza99963 wrote: »

i also read this its an older article in 2008 i thought it was interesting because in effect my daughter is in contract with JD not me and I witnessed her buy them.
Stores often try the "no refund or return without a receipt" line. No store has to change or refund an item simply because the owner does not like the colour. But where an item fails, shops do not have the right to demand a receipt. A credit card slip or statement or even the say-so of a person who was present when the products were purchased, are legally enough.

Yes, that was in The Guardian:

Stores often try the "no refund or return without a receipt" line. No store has to change or refund an item simply because the owner does not like the colour. But where an item fails, shops do not have the right to demand a receipt. A credit card slip or statement or even the say-so of a person who was present when the products were purchased, are legally enough.

rustyboy21

OP, Just a thought. Are they a well known brand?

Would it be worthwhile writing to the brand themselves, telling them what the issue is, saying your daughter is upset as she really loves them and see if they can sort any goodwill out for you.
It is worth a try, for the sake of a stamp and a photo of the damage.

They may be aware of an issue with a batch and may help you out, but there is no legal contract with them, only JD.

jezza99963

Thanks Rustyboy21 they're Adidas Messi footie trainers shes only 7 but loves Messi he's everywhere in our house :-)